Customer Care

[Sapphiregal]

I have twice sent an email to the QVC social team concerning an issue with a return -charged me for using their return label when I paid the return shipping at post office. They have still not replied. Have they stopped handling such issues?

[FranandZoe]

When did you send the email?  Sometimes they answer almost immediately or the same day - other times a little longer.  Likely depends on how busy they are.

Why don't you try calling Customer Service?

[Pecky]

I had the same issue and it took awhile to get back to me.  Try doing a chat.

[Etoile308]

Also make sure it didn't go to spam. I think I had that happen once.

[Sapphiregal]

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@FranandZoe wrote:

When did you send the email?  Sometimes they answer almost immediately or the same day - other times a little longer.  Likely depends on how busy they are.

Why don't you try calling Customer Service?

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@FranandZoe 

Sent first one on the 8th and second one yesterday, 12th.

I will give them a call. Thanks!

[Kachina624]

The social team seems to have had their hours cut and their attendance has become erratic.  I'd go ahead and call CS.

[Venezia]

I have to say I'd always had great CS from the Social Team until the most recent issue.

I was being overcharged for 3 recently placed auto-deliveries, so I emailed them to get it corrected before the next shipments.  Let's just say the CS rep didn't have a clue.  She didn't understand that I was about to be charged full price instead of the sale price I locked in with A/D.

She even emailed me copies of my invoices, like I didn't already have access to those in my account!

I cancelled one A/D because I just couldn't be bothered.  Then I waited a few days and did a live chat.

That CS rep had the price issue resolved in minutes.  I'll go that route in future.

[skatting44]

 @Sapphiregal 

 a few years ago  had abt 4  after Christmas returns  that were gifts to family that I sent via self pay in one box, well  I was charged a return shipping fee  on each item . I didn't catch it at first.  It  again happened one more time  so I stopped sending anything via self pay  because it seems  the return/Exchange centers charge you automatically the $6.95 . The it's up to you as a customer to notice and ask it be corrected.  No other  online company does this .

[BalletBabe]

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@Kachina624 wrote:

The social team seems to have had their hours cut and their attendance has become erratic.  I'd go ahead and call CS.

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@Kachina624   Shame they were the best thing about QVC.

[Kachina624]

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@Venezia wrote:

I have to say I'd always had great CS from the Social Team until the most recent issue.

I was being overcharged for 3 recently placed auto-deliveries, so I emailed them to get it corrected before the next shipments.  Let's just say the CS rep didn't have a clue.  She didn't understand that I was about to be charged full price instead of the sale price I locked in with A/D.

She even emailed me copies of my invoices, like I didn't already have access to those in my account!

I cancelled one A/D because I just couldn't be bothered.  Then I waited a few days and did a live chat.

That CS rep had the price issue resolved in minutes.  I'll go that route in future.

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@Venezia. That must be the rep I got last weekend during the fashion shows.  One popular shirt had garment measurements listed for a pair of pants.  Poor thing couldn't figure out what actual garment measurements were and made some weird suggestions for finding them.  Can you imagine being thrown into that job with no more training than they get?

Somebody else must also have reported it because it finally got fixed.