Customer Care

[Brooklynny]

QVC Mods:  Would someone in charge please do something about the shoddy packaging coming out of QVC lately.  I had complained about this a few months back when I recieved a partially sealed QVC shipping box.  

Today I received a QVC plastic shipping bag that was only half-sealed.  It was not torn open or damaged -- it was not sealed.  Apparently, UPS had the good sense to tie the end of the package with packing tape so the contents wouldn't spill out -- otherwise the item in the bag could have easily been pulled out or fallen out.  However, the packing slip is lost.  I know I can print a new one from the website if I need to return the item, but that's not the point.  Whatever's going on in the shipping department needs to be fixed promptly.  I would appreciate your passing this on to the appropriate parties.  Thanks very much!

[Puppy Lips]

I know I have received some boxes that barely have any packing tape on them at all.  They were not sealed well and could have easily come open.

Another pet peeve of mine is that often a part of the invoice is often peeled back from the backing, and it is stuck to the bag containing the clothes inside the bag.  In orther words, I have to pull the invoice off the bag inside.  Not sure how that happens, but I encounter that quite often.

[Wayne-QVC]

@Brooklynny@Puppy Lips I'm so sorry about that., but I will forward your feedback to our transportation team to have this issue corrected. Thanks for bringing this to our attention. 

[Brooklynny]

@Wayne-QVC:  Thank you, Wayne,  I hope these issues can be resolved ASAP.

[schindy]

I rec'd a box today from QVC that was partially taped - and was open enough for anyone to see the content of the box. 

The lack of quality control lately is not acceptable.  Anyone could have taken the lug bag out of the box without damaging the box and I'd have no way to know who did it etc. 

So frustrating ...