Customer Care

[sunsetbeach]

I know there are varying opinions of QVC customer service, but I have to say they have some of the best.  I've never had a problem contacting the social team or customer service and receiving help.  They try very hard to help the customer, and this is over the many years I have shopped here.

I'm experiencing the exact opposite with Lilly Pulitzer.com.  I received an order a couple of days ago and it was missing an item to the tune of $118.  I have called, just get a recording and then a hangup, the Chat function says no one is available to chat.  The only option is sending an email, which I did, all with no response.  I love their clothes and buy  alot, but this may be the end of it for me.

I'm only mentioning my experience there to contrast with QVC customer service.  Despite all the changes at the company over the years, their customer service has remained a positive.  So, thank you QVC!

[Puppy Lips]

Yes, QVC does have good customer service.  BUT, just yesterday when I was looking over my credit card statement and checking on return credits, I noticed that the $6.95 was deducted from two returns that I had sent back together.  The $6.95 should have only been taken off one credit.  QVC social team apologized and gave me a $6.95 credit.  But I wonder how many other mistakes are made in QVC's favor that are not caught by their customers.

[sligo]

@sunset beach, Especially the team at the SOCIAL TEAM QVC. Have always been helpful. They all do their best to help' Perhaps some people think they could do more but remember these people work for the Q They follow orders from the Q. We all need to be understanding of one another. Sligo