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02-22-2020 08:18 PM
@Kachina624 wrote:
@H2OSkiGirl I returned a pair of pants for a smaller size and they shipped me the wrong pants. I can't seem to get Melvin to understand what happened and haven't heard from him for 2 days.
@Kachina624 I'm sorry, I didn't know we had unfinshed business. If you're referring to an email from a few days ago, I thought we resolved that. I will say, some things are difficult to decipher, understand and resolve in an email and may require you to call customer service for further assistance. My apologies.
02-22-2020 09:08 PM
Then can you email the "explanation" why I only received a .07 credit? As I explained both to CS and on return slip -- sizing up shoes were to wide/big - these shoes do not come in 1/2 size.
CS told me specifically original s/h fees are not returned NOR tax...and if one RETURNS a exchange -- fees are charged. 🤷♀️ Which obviously I was!
Although, of course I could be wrong! Thank you!
(I can supply the order # if necessary)
02-22-2020 09:14 PM
I am not sure what you are asking. Is this the scenario- you returned something for an exchange - we did not exchange but refunded you instead. In that specific case, you should receive a full refund of all you paid. Was the item on easy pay? If you would please send me an email with the order number to QVCSocialTeam@qvc.com and address it to me. I will send you an explanation and make whatever adjustment necessary.
Beth QVC
02-22-2020 09:29 PM
02-22-2020 09:29 PM
@Melvin-QVC wrote:
@Kachina624 wrote:
@H2OSkiGirl I returned a pair of pants for a smaller size and they shipped me the wrong pants. I can't seem to get Melvin to understand what happened and haven't heard from him for 2 days.
@Kachina624 I'm sorry, I didn't know we had unfinshed business. If you're referring to an email from a few days ago, I thought we resolved that. I will say, some things are difficult to decipher, understand and resolve in an email and may require you to call customer service for further assistance. My apologies.
@Kachina624 Great speaking with you!! Thanks for allowing me to assist you and get this issue resolved. Stay dry and warm.
02-23-2020 12:26 AM
I really appreciated the help @Melvin-QVC . You ARE a real person.
02-23-2020 12:36 AM
02-23-2020 12:46 AM
@Beth-QVC LOL, LOL. 👌
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