Q Card and Easy Pay

Liabeth · ‎06-01-2020

I just got hung up on by an overseas agent when inquiring about a possible overpayment. I had automatic payment turned on which I have since turned off, not that I will ever use the Q card again. I never have this problem with American Express. She wouldn't take the time to explain anything just said the same thing over and over again, and told me I was confused. Her tone kept more stern and abrupt.

Is there anyone in the QVC billing department who can help me, or do I have to always deal with the Synchrony agents?

Kachina624 · ‎03-10-2010

@Liabeth. If your problem is with the Q Card, it's Sychrony Bank that has the records on your account. Try calling and talking to someone else, ask for a supervisor.

New Mexico☀️Land Of Enchantment

Liabeth · ‎06-01-2020

I might, don't know if it's worth the time and effort. I just might give up and let QVC keep the money. It's my fault for not keeping better track and allowing automatic payment.

loriqvc · ‎11-06-2011

@Liabeth - I agree with @Kachina624: 1) Yes, only Synchrony can resolve issues associated with the Q Card. 2) Definitely try calling again. If possible, call right in the middle of the day (doesn't matter which time zone) to have the best chance of being transferred to a supervisor in real time if needed. Good luck!

50Mickey · ‎05-21-2010

@Liabeth What is an automatic payment that you turned on and off? Are you speaking about easy payments? It sounds like you need to contact Synchrony Bank card. This probably isn't a QVC problem.

rms1954 · ‎06-06-2019

@Liabeth wrote:
I might, don't know if it's worth the time and effort. I just might give up and let QVC keep the money. It's my fault for not keeping better track and allowing automatic payment.

wow. If you're taking that stance why did you bother postibg about it?

icezeus · ‎10-30-2010

Call back and speak with another agent. Like someone else suggested, call in the middle of the day.

Also, this has nothing to do with the "Q". It needs to be straightened out by Synchrony Bank.

jlkz · ‎12-02-2013

@Liabeth

You may want to search Community Chat for posts in the last year or two that discuss the serious shortcomings of Synchrony. I am one of those posters and it took almost 8 months to get an issue resolved, esp after they referred it to collection agency. It took documentation and a letter with all my info that showed 8 months of penalty charges were incurred because they held a payment until it became late and incurred charges. The bill had been paid in full at the time !

No one was helpful until I wrote the president of Synchrony. The verbal response you got was the exact same type of response I got.

Patience and good luck....direct your anger at Synchrony not QVC. I refuse to take out a business's credit card if it is serviced by Synchrony.

We make a living by what we get. We make a life by what we give.
Sir Winston Churchill

Tori3569 · ‎06-27-2010

If you mean your Q Card was being paid automatically from a bank account, that is definitely a Syncrony issue. I've had good luck with using their chat function. Good luck

LizzieInSRQ · ‎12-27-2010

@Liabeth wrote:
I might, don't know if it's worth the time and effort. I just might give up and let QVC keep the money. It's my fault for not keeping better track and allowing automatic payment.

Your bank account ought to be good tracking, no need to think you had to manually track it. Just bring up your bank statements for the automatic deductions to see when and bring up your Q account to see when the easy pays were charged and compare them.