Customer Care

[KingstonsMom]

@Recently I've noticed that sometimes when I use the @ notification on a poster's nic, once I hit return to post my message, the nic changes from what I typed in.

I had thought maybe this was a glitch and the nic it changed to was a former nic of that poster, but a recent discussion with a poster whose nic was changed, proved that not to be true.

Any ideas? Discussion below:

@Pearlee wrote:

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@KingstonsMom wrote:

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@Pearlee wrote:

Yes, it is I who won.  But please don't bother me - I'm busy going through every LOGO item in inventory that I don't have and ordering it in my size medium, except her twinsets in which I'm sizing up to a large because of the inner piece.    

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@Giada Pearle Pink

LOL! Good thing you won the lottery then, you're gonna need it to do that!

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@KingstonsMom  Who is Giada Perle Pink?  LOL

I agree with your post by the way.

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@Pearley

I have no idea, but this has happened to me quite a few times! I typed in @Pearlee, just like I did this time, but for some reason when I hit return after typing it, it changes it to a different name? Crazy!

I'm going to post this question in the Customer Care forum. This time, it tried to change the name to 'Pearleys*e*x, so I had to retype it, so let's see what it actually posts, LOL!

[Pearlee]

@KingstonsMom  They might want to know what kind of equipment (device) you are using to post  - and whether you use more than one kind that it's happening on - because that may have something to do with it.

[KingstonsMom]

@Pearley, good idea!

I only use my laptop, running Window 8.1. using IE for browser.

[Susan-QVC]

@KingstonsMom @Pearlee Thank you both for the information, I will see that this gets reported. 

Enjoy the rest of your Sunday!!

Susan Q-Social

[KingstonsMom]

Thank you so much Susan!

[KingstonsMom]

@Susan-QVC

UPDATE:

Still happening.....I just tried to respond to @Venezia and it changed it to '@BellaVenezia'.

After trying to change it back several times in my post to just '@Venezia', it still posted it with '@BellaVenezia'.

I had to edit the post to finally get it to say what I typed, just '@Venezia'.

The same thing happened this AM with another poster.

[dooBdoo]

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@KingstonsMom wrote:

@Susan-QVC

UPDATE:

Still happening.....I just tried to respond to @Venezia and it changed it to '@BellaVenezia'.

After trying to change it back several times in my post to just '@Venezia', it still posted it with '@BellaVenezia'.

I had to edit the post to finally get it to say what I typed, just '@Venezia'.

The same thing happened this AM with another poster.

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Testing @Pearlee

Testing @Venezia

          @KingstonsMom, are you typing in the "@" sign and the name and then choosing it from the popup menu?  

          When I do that, it seems to be working with no problems. 

          I think the problem arises when we type the "@" plus the name and just hit return.   When we do that, the software is going over to the user file and picking up the wrong name.

[Eva-QVC]

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@KingstonsMom wrote:

@Susan-QVC

UPDATE:

Still happening.....I just tried to respond to @Venezia and it changed it to '@BellaVenezia'.

After trying to change it back several times in my post to just '@Venezia', it still posted it with '@BellaVenezia'.

I had to edit the post to finally get it to say what I typed, just '@Venezia'.

The same thing happened this AM with another poster.

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Hello @KingstonsMom@ - I wanted to jump in here and try to help. When you type the @ sign and then start to type the correct name, is a dropdown appearing with that posters nickname in it? It should and then you click on it. Do not hit return. Please give this a try and let me know what happens.

[KingstonsMom]

@Eva-QVC

I used to get the drop down box , but I stopped getting that a couple of weeks ago.

[Eva-QVC]

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@KingstonsMom wrote:

@Eva-QVC

I used to get the drop down box , but I stopped getting that a couple of weeks ago.

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@KingstonsMom - Have you cleared your cookies & cache lately? I would give that a try.