Price Adjustment Denied - Page 3

Sage04 · ‎07-10-2011

@Pecky wrote:
Just an FYI I requested a price adjustment but I had to wait for it to ship which it did today. I contacted CS again to rquest it since it shipped and now I have to wait until my cc is billed. This must be something new as I never had to do that before.

@Pecky that doesn't sound right. Never heard that before. I would try again. Why not send an email to the Social Team at QVCSocialTeam@QVC.com and see what happens. Let us know when you find out the answer. Send them all your info about the purchase.

Pecky · ‎03-10-2010

@Sage04 wrote:
@Pecky wrote:
Just an FYI I requested a price adjustment but I had to wait for it to ship which it did today. I contacted CS again to rquest it since it shipped and now I have to wait until my cc is billed. This must be something new as I never had to do that before.
@Pecky that doesn't sound right. Never heard that before. I would try again. Why not send an email to the Social Team at QVCSocialTeam@QVC.com and see what happens. Let us know when you find out the answer. Send them all your info about the purchase.

@Sage04 I originally requested by email and that is what I was told. I did a chat after and they made the adjustment. Definitely strange.

Sage04 · ‎07-10-2011

@Pecky wrote:
@Sage04 wrote:
@Pecky wrote:
Just an FYI I requested a price adjustment but I had to wait for it to ship which it did today. I contacted CS again to rquest it since it shipped and now I have to wait until my cc is billed. This must be something new as I never had to do that before.
@Pecky that doesn't sound right. Never heard that before. I would try again. Why not send an email to the Social Team at QVCSocialTeam@QVC.com and see what happens. Let us know when you find out the answer. Send them all your info about the purchase.
@Sage04 I originally requested by email and that is what I was told. I did a chat after and they made the adjustment. Definitely strange.

@Pecky isn't that something? It may take a call or two or a chat but you would usually find someone who knows.

Tinkrbl44 · ‎08-23-2010

@pupwhipped wrote:
My understanding is it is 30 days from the order date...30 days, not 31 or 32 or 33 either. Ask me how I know. When it ships would seem irrelevant when it comes to a price guarantee. It's thirty days from the date your order was placed. That's what I've been told.

@pupwhipped

You don't say who it was that told you that, but I believe it to be incorrect. It's 30 days from the time the package arrives, and tracking shows when that was.

According to what you've been told, if the shipment is somehow delayed and takes two weeks to arrive, that would mean the customer only had two weeks, not 4 weeks. That's not QVC's policy.

pupwhipped · ‎03-11-2010

@Tinkrbl44 wrote:
@pupwhipped wrote:
My understanding is it is 30 days from the order date...30 days, not 31 or 32 or 33 either. Ask me how I know. When it ships would seem irrelevant when it comes to a price guarantee. It's thirty days from the date your order was placed. That's what I've been told.
@pupwhipped

You don't say who it was that told you that, but I believe it to be incorrect. It's 30 days from the time the package arrives, and tracking shows when that was.

According to what you've been told, if the shipment is somehow delayed and takes two weeks to arrive, that would mean the customer only had two weeks, not 4 weeks. That's not QVC's policy.

@Tinkrbl44, I've been told this before from QVC Social Team members...the last time being Sept. 15th when I was inquiring about such. And so to get it again directly from the "Horse's Mouth", so to speak, I emailed them just now for clarification. And to be even more clear here so there's no confusion, I am talking about a price adjustment on an item previously bought at a higher price where now the price has gone down. The response from QVC Social Team is quoted here:

"You may issue a price difference reimbursement if an item is being offered at a lower price within 30 days of the date the customer purchased the exact same item."

That's what I was told today and what I've been told in the past. That's all I know. It does seem obvious from the update from the OP that the application, or lack thereof, of many of these QVC policies depends on the representative you speak with.

Lucylu-FL · ‎12-08-2021

I was denied price adjustment today because they now include the S&H fees before determining if price is lower. It use to be (even last week) that it was the item price! Credits and S&H were not considered. This sucks. Item to item price is what should be considered for adjustment.

Venezia · ‎03-09-2010

@Lucylu-FL wrote:
I was denied price adjustment today because they now include the S&H fees before determining if price is lower. It use to be (even last week) that it was the item price! Credits and S&H were not considered. This sucks. Item to item price is what should be considered for adjustment.

@Lucylu-FL - email the moderators at QVCSocialTeam@qvc.com and ask them about this.

I don't think that policy is correct but, if it's new, it should be made clear to the customer.

"" A little learning is a dangerous thing."-Alexander Pope

Sage04 · ‎07-10-2011

@Lucylu-FL wrote:
I was denied price adjustment today because they now include the S&H fees before determining if price is lower. It use to be (even last week) that it was the item price! Credits and S&H were not considered. This sucks. Item to item price is what should be considered for adjustment.

@Lucylu-FL What? Never heard this one before. I know you have to wait until the item is shipped and also the adjustment is done on the price of the item within a 30 day period.

I could be wrong, but I don't think so !!

dancing 522queen · ‎03-10-2010

This has happened to me many times.

I will call for an adjustment and sometimes will get it,

but not all CS reps. are informed the same way.

Some are more knowledgable then others.

I have called about the same item adjustment on pricing on the same day and will get 2 different answers. All CS reps should be trained alike and be knowledgable on how to handle this matter put in place by QVC...