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Trusted Contributor
hooked on books
Posts: 1,257
Registered: ‎10-15-2018
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Pleasantly Surprised!

‎06-18-2020 08:48 PM

After reading so many posts about how difficult it is to reach a customer service agent, I have to say I was happily shocked to reach an agent (who was pleasant and polite)and have my issue resolved within 15 minutes. I called the order line (5 minute hold) and asked to be connected with customer service (7 minute hold).
Rep answered my questions about a return and I was off the phone after less than a 5 minute conversation.
I'm sorry so many of you have had such a negative experience contacting CS.
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Respected Contributor
77yangya
Posts: 4,262
Registered: ‎06-21-2011

Re: Pleasantly Surprised!

‎06-19-2020 07:02 AM

I've been a customer over ten years and I always got stellar customer service but that's somehow changed.  I'm sorry about THAT.

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marmiesgirl
Posts: 59
Registered: ‎04-21-2014

Re: Pleasantly Surprised!

‎06-20-2020 09:49 AM

@hooked on books 

Nice post! It’s too bad tho that the customer service isn’t good for everybody.

 

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Trusted Contributor
hooked on books
Posts: 1,257
Registered: ‎10-15-2018

Re: Pleasantly Surprised!

‎06-21-2020 09:47 PM

@marmiesgirl, ITA!! I guess it's just a crapshoot each time someone calls CS!!!
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