Customer Care

[77yangya]

Hi QVC, I placed a second order for the one that I never received.  This one is taking the same routing attitude and sitting in Bridgeport, NJ.  Okay.  I would like to be refunded for this because I purchased this item for the fourth time but I did it with a better shipping option.  Now, I'd like to cancel the one before it.  It's getting complicated and confusing.  I have the order number.  Since the customer call service lines are not being manned and only recording can be accessed, this is not an option for someone needing to speak to a live person.  Please can you help?

[Susan-QVC]

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@77yangya wrote:

Hi QVC, I placed a second order for the one that I never received.  This one is taking the same routing attitude and sitting in Bridgeport, NJ.  Okay.  I would like to be refunded for this because I purchased this item for the fourth time but I did it with a better shipping option.  Now, I'd like to cancel the one before it.  It's getting complicated and confusing.  I have the order number.  Since the customer call service lines are not being manned and only recording can be accessed, this is not an option for someone needing to speak to a live person.  Please can you help?

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@77yangya I am sorry for the shipping issues we are currently having.  Please post the item number and date of the order, I will be happy to take a look and help. 

Susan

[77yangya]

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@Susan-QVC wrote:

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@77yangya wrote:

Hi QVC, I placed a second order for the one that I never received.  This one is taking the same routing attitude and sitting in Bridgeport, NJ.  Okay.  I would like to be refunded for this because I purchased this item for the fourth time but I did it with a better shipping option.  Now, I'd like to cancel the one before it.  It's getting complicated and confusing.  I have the order number.  Since the customer call service lines are not being manned and only recording can be accessed, this is not an option for someone needing to speak to a live person.  Please can you help?

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@77yangya I am sorry for the shipping issues we are currently having.  Please post the item number and date of the order, I will be happy to take a look and help. 

Susan

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Hi Susan, it as ordered on June 12 and item number is:  #A389592  Thank You

[Susan-QVC]

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@77yangya wrote:

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@Susan-QVC wrote:

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@77yangya wrote:

Hi QVC, I placed a second order for the one that I never received.  This one is taking the same routing attitude and sitting in Bridgeport, NJ.  Okay.  I would like to be refunded for this because I purchased this item for the fourth time but I did it with a better shipping option.  Now, I'd like to cancel the one before it.  It's getting complicated and confusing.  I have the order number.  Since the customer call service lines are not being manned and only recording can be accessed, this is not an option for someone needing to speak to a live person.  Please can you help?

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@77yangya I am sorry for the shipping issues we are currently having.  Please post the item number and date of the order, I will be happy to take a look and help. 

Susan

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Hi Susan, it as ordered on June 12 and item number is:  #A389592  Thank You

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@77yangya  Thank you, we have issued the refund for you. 

My apologies again, 

Susan

[77yangya]

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@Susan-QVC wrote:

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@77yangya wrote:

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@Susan-QVC wrote:

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@77yangya wrote:

Hi QVC, I placed a second order for the one that I never received.  This one is taking the same routing attitude and sitting in Bridgeport, NJ.  Okay.  I would like to be refunded for this because I purchased this item for the fourth time but I did it with a better shipping option.  Now, I'd like to cancel the one before it.  It's getting complicated and confusing.  I have the order number.  Since the customer call service lines are not being manned and only recording can be accessed, this is not an option for someone needing to speak to a live person.  Please can you help?

---

@77yangya I am sorry for the shipping issues we are currently having.  Please post the item number and date of the order, I will be happy to take a look and help. 

Susan

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Hi Susan, it as ordered on June 12 and item number is:  #A389592  Thank You

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@77yangya  Thank you, we have issued the refund for you. 

My apologies again, 

Susan

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Hi Susan,  Thank you so much.  That's okay.  I know you don't have any control over the post office or UPS.  Thank you for prompt service on the boards! 

[77yangya]

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@77yangya wrote:

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@Susan-QVC wrote:

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@77yangya wrote:

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@Susan-QVC wrote:

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@77yangya wrote:

Hi QVC, I placed a second order for the one that I never received.  This one is taking the same routing attitude and sitting in Bridgeport, NJ.  Okay.  I would like to be refunded for this because I purchased this item for the fourth time but I did it with a better shipping option.  Now, I'd like to cancel the one before it.  It's getting complicated and confusing.  I have the order number.  Since the customer call service lines are not being manned and only recording can be accessed, this is not an option for someone needing to speak to a live person.  Please can you help?

---

@77yangya I am sorry for the shipping issues we are currently having.  Please post the item number and date of the order, I will be happy to take a look and help. 

Susan

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Hi Susan, it as ordered on June 12 and item number is:  #A389592  Thank You

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@77yangya  Thank you, we have issued the refund for you. 

My apologies again, 

Susan

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Hi Susan,  Thank you so much.  That's okay.  I know you don't have any control over the post office or UPS.  Thank you for prompt service on the boards! 

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I forgot!  This one that got refunded needs to be cancelled out too.  Just so there's less confusion, first one got cancelled and refunded.  Second one got refunded but not yet cancelled.  I ordered a third with better shipping.  Thank you so much for your help.  If any of these actually make it to my residence, they'll be returned safely.

[Susan-QVC]

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@77yangya wrote:

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@77yangya wrote:

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@Susan-QVC wrote:

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@77yangya wrote:

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@Susan-QVC wrote:

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@77yangya wrote:

Hi QVC, I placed a second order for the one that I never received.  This one is taking the same routing attitude and sitting in Bridgeport, NJ.  Okay.  I would like to be refunded for this because I purchased this item for the fourth time but I did it with a better shipping option.  Now, I'd like to cancel the one before it.  It's getting complicated and confusing.  I have the order number.  Since the customer call service lines are not being manned and only recording can be accessed, this is not an option for someone needing to speak to a live person.  Please can you help?

---

@77yangya I am sorry for the shipping issues we are currently having.  Please post the item number and date of the order, I will be happy to take a look and help. 

Susan

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Hi Susan, it as ordered on June 12 and item number is:  #A389592  Thank You

---

@77yangya  Thank you, we have issued the refund for you. 

My apologies again, 

Susan

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Hi Susan,  Thank you so much.  That's okay.  I know you don't have any control over the post office or UPS.  Thank you for prompt service on the boards! 

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I forgot!  This one that got refunded needs to be cancelled out too.  Just so there's less confusion, first one got cancelled and refunded.  Second one got refunded but not yet cancelled.  I ordered a third with better shipping.  Thank you so much for your help.  If any of these actually make it to my residence, they'll be returned safely.

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@77yangya    No problem, the plan for this order has been cx'd. 

Susan