Customer Care

[GoBeavs]

I received an item today in a box. It had new type label on. You can peel off the label, which sounds great, but the back side of your receipt is sticky with the adhesive.  You can’t put it down anywhere or file it.  Then one layer left in is the return label, which would be great, except you have to cut or tear through it to open, which now destroys the label.  Not a very well thought out plan. Please fix.

[x Hedge]

@GoBeavs wrote:

I received an item today in a box. It had new type label on. You can peel off the label, which sounds great, but the back side of your receipt is sticky with the adhesive.  You can’t put it down anywhere or file it.  Then one layer left in is the return label, which would be great, except you have to cut or tear through it to open, which now destroys the label.  Not a very well thought out plan. Please fix.

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If I'm understanding you:

  1. Put that sticky backed label down on a sheet of blank paper, and file that.

  2. I always open the side that doesn't have the label.

[GoBeavs]

I can put it sticky side down on another piece of paper, but there is also info on that side. And frankly why should I have to do that. I get it’s a small thing, and I’m not trying to be disagreeable with you, I just think it’s a bad design. And yes, I can open it upside down, but then the product isn’t accessible like it should be. Again, not a serious problem, but it bugged me. 🤨

[Beauty Maven]

@GoBeavs-- We had a whole discussion about this on another thread a few days ago.  Many people (including me) agree with you and do not like the new labeling at all.  It's a hot mess!!  I just throw everything away and print my own return label if needed.

[Kachina624]

If you want to keep those sticky things,  stick them to a piece of printer paper or any scrap paper....no big deal.