Customer Care

[deeva]

I had problems with slow delivery back in August. But lately, my orders have been coming several days before the estimated delivery date. 

[Venezia]

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@furbabylover wrote:

This new description they put on placed orders, "Preparing your Order" is scary because now they don't even offer an estimated delivery date.So you have no way of knowing what is going on, and cannot make any plans for expecting your package. I will not be placing any more orders until QVC gets this straightened out.

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@furbabylover - That is not true.  The "Preparing Your Order" appears on the first screen, which lists all your orders.  If you click on the individual order, to open it up, it still shows "In Process" and gives an estimated delivery date.

So you are still able to have some idea of when it will arrive.  And, of course, there is still the "track package" option.

[greencardigan]

I live on the west coast so 10-14 days delivery is normal. But I've learned not to trust delivery dates from any company. I'm thrilled that OP had had a great experience with Amazon. I have not -- things are late, don't arrive 2 days after ship for prime, don't arrive at all, etc.  But I've had problems with nearly all shippers/ companies.  I don't wait until the last minute for things and always plan for a problem.  Then I'm pleasantly surprised when it arrives early or even on time! 

I still shop on the Q but know it takes about 2 weeks, and that I'd get it sooner if I paid the $40 fee to UPS for delivery.