Customer Care

[Clinto]

I ordered a set of Homeworx Haunted Woods candles.  I bought this the day the it appeared, and they were on advance order.  Other advance order Homeworx items are shipping but not these.  I looked at my order history, and they have all disappeared.  The items have also disappeared from the website too.  I don't keep order emails because I have so many, so I don't have the order #.  Can someone tell me what's going on with this?

[Kachina624]

@Clinto    Contact the moderators at qvcsocialteam@qvc.com with your questions. 

[gertrudecloset]

---

@Clinto wrote:

I ordered a set of Homeworx Haunted Woods candles.  I bought this the day the it appeared, and they were on advance order.  Other advance order Homeworx items are shipping but not these.  I looked at my order history, and they have all disappeared.  The items have also disappeared from the website too.  I don't keep order emails because I have so many, so I don't have the order #.  Can someone tell me what's going on with this?

---

Have you been charged for this item?  If not, then maybe it is no longer available for purchase.

[BCreative5]

I've just had this happen to me for tne first time in ..... ever.... & so I ordered the items again & today I saw the original order pop up & now both are shipping out!?? 

[NYCLatinaMe]

---

@BCreative5 wrote:

I've just had this happen to me for tne first time in ..... ever.... & so I ordered the items again & today I saw the original order pop up & now both are shipping out!?? 

---

QVC has done this to me too!  Sometimes the orders don't show.  Now I call before placing a duplicate order.

[Grade1Teach]

Same here!  This is my third time posting on a thread about this!

I ordered a set of Haunted Woods and a set of Magic Potion.  My Haunted Woods order is still there, but the Magic Potion one is GONE.  No trace of it anywhere.

I have never had something like this happen to me before with QVC or anywhere else.  So strange...  Although I'm not going to bother calling to find out what happened (maybe I'll end up saving money), I do think it's important for people here to know what's going on.  I thought it was  just some kind of weird fluke on my account, but obviously it's not.  It's happening to many other as well.