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New Contributor
Yoly4747
Posts: 3
Registered: ‎08-09-2023

Order

‎08-09-2023 10:37 PM

I had bought a very expensive vacuum and when I placed the order I realized that it was not shipped to the correct address. I called customer care and they said theirs nothing they could do about it. Now a very expensive vacuum is on it’s way to someone else’s address. I am very disappointed and the way this was handled!
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QVC Customer Care
QVC Customer Care
Wayne-QVC
Posts: 731
Registered: ‎06-14-2015

Re: Order

‎08-09-2023 10:51 PM

@Yoly4747 We're so sorry to hear you had that experience. Please e-mail us your account information to QVCSocialTeam@qvc.com and we will be happy to help.

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Honored Contributor
Kachina624
Posts: 78,389
Registered: ‎03-10-2010

Re: Order

[ Edited ]

‎08-09-2023 11:00 PM - edited ‎08-09-2023 11:01 PM

@Yoly4747.  NOT A VERY SATISFACTORY RESPONSE.  THERE'S A WAY SHIPPERS CAN CONTACT THE SHIPPING COMPANY AND HAVE IT NOT DELIVERED.

 

Contact Wayne ASAP!!!

New Mexico☀️Land Of Enchantment
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Respected Contributor
FancyPhillyshopper
Posts: 3,200
Registered: ‎05-02-2017

Re: Order

‎08-09-2023 11:05 PM

 

 

Well, whose address was it, or did you just make a typo on your own address?

 

If you know the person, tell them to look out for the delivery so you can come and get it when it arrives!

 

Maybe the item is coming directly from the vendor, and QVC cannot control that process.

 

Hopefully you have loaded your correct address into the website now!

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New Contributor
Yoly4747
Posts: 3
Registered: ‎08-09-2023

Re: Order

‎08-10-2023 12:06 AM

@Kachina624 Thank you for your helpful response! The issue has been resolved. I appreciate you!
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New Contributor
Yoly4747
Posts: 3
Registered: ‎08-09-2023

Re: Order

‎08-10-2023 12:08 AM

@Wayne-QVC Thanks again 😊
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