Customer Care

[ropa]

I am having a similar experience.  Ordered 11 items on 5/24 (I know, I know...but it was a free shipping day and TSV for Kim Gravel so ordered items to take on a trip which has since come and gone).

All 11 items still show "Preparing your order" status after all of this time.  I've also spoken to CS on multiple occasions and there's nothing they can do.  They assure me my orders aren't lost but it's just a problem with Ontario warehouse.  I've requested cancellation several times with no luck.

Sadly, I didn't realize that the Free Shipping I thought I was getting would turn out to be No Shipping!

It's so frustrating and hard for me to believe that Executive Management would allow a warehouse to continue to operate in this manner.  What's going on QVC????

[brandy77]

@SarrahQVC were you able to do anything about it? I confirmed with you yesterday that is the correct item.

[AnjalenaQVC]

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@brandy77 wrote:
@SarrahQVC were you able to do anything about it? I confirmed with you yesterday that is the correct item.

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Hi @brandy77 I'm sorry that we have not gotten back with your yet. Please email us at QVCSocialTeam@qvc.com for assistance! 

[brandy77]

@AnjalenaQVC I have already emailed the social team they basically said you can't do anything about it

[brandy77]

You would think they would rather let people cancel than have to deal with all the returns they are going to get because of issues like this. I don't need two of the same dress and I really don't want the hassle of having to return it especially since they can't be bothered to send labels anymore but if I ever get it it will be starting the return journey in the next day's mail.