Customer Care

[brandy77]

I ordered a dress back in May, it was in stock, but has been stuck processing since May 19th. I needed this dress for a special occasion so when it didn't ship after a week or so I took a chance and reordered it, it shipped in a couple of days, I got it and I loved it, but the original order is STILL stuck in processing. I have asked customer service repeatedly to cancel it, I don't need the dress anymore, I already have it, but they can't or won't. So frustrating!

[Tori3569]

Don't ask them to cancel it.  Too late to cancel.

Ask them to give you the exact location of the package.  When they can't, explain that it's lost and you're paying interest on that item's charge waiting for it.  

I just had this happen with a pair of sneakers for my husband from Macys and they realized it was lost, next step refund. 

[brandy77]

Thanks I'll give that a try

[brandy77]

Nope, didn't work

[loriqvc]

If the package has moved beyond "In Process" but hasn't shipped yet, it is in a limbo that customer service can't resolve. There is nothing the system will allow them to do and there likely is no additional information they have access to. But charges are not applied until the item has been shipped, so even though it is frustrating to babysit an order (I'm in a similar situation), at least it's bank account neutral.

[SarrahQVC]

Good morning, Brandy! I am so sorry for the delay in the processing of this order and can understand your frustration as a customer myself. We'd be happy to take a look into this and see what we can do to help. 

Just to verify, is this for item A643331, the Attitudes by Renee 3/4 sleeve dress in Gold, Paradise?

[Sooner]

@brandy77 You are so right!  I have had two stuck!  Fraud when you get no product and no money back, no ability to cancel.  

I don't know how long it has to go before you can do something legally about it, but I've started to wonder. 

[Boehm Collector]

@brandy77   ... send  an email  to  QVCSocialTeam@qvc.com.  They are usually very helpful.  Good luck.  

[brandy77]

Yes that is the correct item, and I have called multiple times about it.

[brandy77]

Thank you for the suggestion but I already tried that plus called three times no one can do anything it seems.