Customer Care

[Kaysm]

On April 12th 2020 at 9:00 am, I place my order using Express delivery as my option and of course charged the extra fee. Im just trying to find a tracking number for my purchase, its been in progress since yesterday morning without a tracking number but supposed to arrive Tomorrow April 14th2020.

[Anonymous]

@Kaysm Your order looks to be processing as usual but will not be arriving tomorrow. This item is shipped by the vendor which adds 2 additional day to the EDD and it may be a bit longer because of the pandemic. We will refund the expedited shipping cost once the item actually ships.  Cindy

[Kachina624]

@Kaysm   Paying the extra fee gets you speedy transport but has no effect on the processing before it leaves QVC or the vendor.

[Kaysm]

I understand that, I'm just trying to figure out why I dont have a tracking #?

[Kaysm]

If it's going to be longer than usual, I should atleast have a tracking number by today. I would contact the vendor personally but it's not a option. How long a order process before its shipped or have a label stating it's ready to be ship. More info should be provide for orders, so it's no mishaps.