Customer Care

[Arianny]

Hi. I ordered a Tsv from the November Insider and received it on Friday. Loved it so much I went back to order another and it is now not available. Will it become available to order again from the Insider or will I have to wait until Tsv day to order? The Tsv date is November 18th. Thanks for any help you can provide.

[Carol08]

Are you referring to the Martha Stewart TSV on November 18th?

[Arianny]

@Carol08..no. maybe I have the wrong day. It's the Dooney Tsv.

[Carol08]

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@Arianny wrote:
@Carol08..no. maybe I have the wrong day. It's the Dooney Tsv.

Is this the one?  I am sorry about I thought it was the Martha Stewart  TSV.

 Pebble Leather Hobo Handbag 

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[Kim-QVC]

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@Arianny wrote:
Hi. I ordered a Tsv from the November Insider and received it on Friday. Loved it so much I went back to order another and it is now not available. Will it become available to order again from the Insider or will I have to wait until Tsv day to order? The Tsv date is November 18th. Thanks for any help you can provide.

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Hi @Arianny I apologize, unfortunately, you may need to wait till closer to the 18th for our system to release the remaining stock to order. I did try to locate it to see if we had it under a different item number but only the one item number came up in the search for Gracie  sorry that I could not get another one for you sooner that the 18th. ~Kim

[Mz iMac]

@Kim-QVC

I always thought the InsiderQ Hotline # shown at the bottom right of page was the # you CALLED to get the TSV "in advace" of the actual date.  Am I wrong?