Customer Care

[MADALAINE]

I hadn't ordered from QVC since 2019. I should have kept it that way. I've had problems with every order in the last 2 months. I ordered a Tatcha primer that never even shipped but says it was returned on my account. Customer service says it was damaged in transit. Ok? So why not ship me a new one? Then I ordered a set of lipsticks and received mascara after a MONTH. Getting in touch with customer support is a nightmare and when you do reach someone, they have an attitude. You can only blame covid for so long. Amazon has much better prices on pretty much everything and most beauty retailers like Sephora offer afterpay (like easy pay). QVC is on the way to being obsolete.

[San Antonio Gal]

I'd like to say that I order regularly from the Q and I've never had shipping issues thus far.  I haven't had to return anything since the Covid crisis, so I can't address that.  While there are many with shipping complaints, there are also many customers that have not had any problems.

Regarding Customer Service, I do find it odd that these employees can't all work from home.  What happened to all these employees and why can't they operate laptops from home and answer the phone?  Most large companies have done this and I don't see why QVC can't accomodate. 

I know it's frustrating for a lot of posters with shipping issues and hope they can get their problems satisfied.