Customer Care

[Kachina624]

Big disadvantage....using this system, it's obviously not possible to use the USPS pick up service.

[Effie54]

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@Venezia wrote:

@Effie54 - I just checked a while ago and my return got to the QVC warehouse on the 22nd, so I'll give it a few more days for the refund to show up.

It seems the Q is now transitioning to this new QR code system, so perhaps they're going to phase out the Easy Returns.  But it still shows on the returns page info.  LOL - in fact, it shows in a big box at the bottom of this page!  Here's the very words:

• You will receive a confirmation email from QVCEasyReturns@QVC.com
• An immediate refund or exchange will be completed.

No confirmation email for me; no immediate refund.  Something went wrong.

Who knows these days what's going on at the Q?  It certainly keeps the customer guessing.

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I agree! They advertise Easy Returns, but it hasn't worked for me in the past year. I've had to contact Customer Service for help in getting a refund, 

[Kachina624]

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@PINKdogWOOD wrote:

@Kachina624   You don't need to do this QR business either just to make a return,

Get out a piece of paper to include both Order and Item number, a brief reason as to why it's a return and how you want to be refunded - back to your card on file or merch credit.

Pull up the 'returns' section, grab the appropriate return address, write it on your package or a piece of paper, tape to the package and away you trot to the nearest USPS.  DON'T FORGET to ask for a TRACKING receipt so you can somewhat follow the delivery back to qvc.

Done.

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@PINKdogWOOD    Yes, I know as I've been describing that procedure here for a couple of years.

[Mz iMac]

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@Venezia wrote:

Here's the very words:

• You will receive a confirmation email from QVCEasyReturns@QVC.com
• An immediate refund or exchange will be completed.

No confirmation email for me; no immediate refund.  Something went wrong.

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@Venezia  Did you check your spam folder?

[Venezia]

@Mz iMac - Yes, I check the spam folder every day.  No email.  I've written to the Social Team to see if they have any more information.  I know they don't handle the Easy Returns, but they might be able to find out what's happened.

[San Antonio Gal]

Thanks for letting us know @Kachina624 .  This is how Amazon handles returns.  Easy peasy.

[jbinrwc]

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@justashopper wrote:

Hi @MaverDaver 

I have used this process for Nordstrom returns.  The post office didn't blink an eye when I presented the code on my phone.  

ETA:  I do order quite a bit from QVC.  Like several times a month.  And it is rare that I don't get a label.  Maybe that will change but I keep the labels I do get.  So I have a stash.  LOL  I don't care the label doesn't match the product.  I just put a note in the package to alert them that it doesn't match.  So far so good.  

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I often don't get return labels.  So, I once used an extra one that I had kept.  The return label includes a code that indicates what item is in the package.  The warehouse uses that code to process the return rather than the note in the package.  When I checked my return status, I noticed that I was given credit for an item that I had not returned.  Customer Service explained how that code on the return label tells them what was returned.  They had to reverse the return for the item that I kept and then processed the return for the item that was actually in the package.  So be careful to check your return status if/when you continue to use extra labels on returns.

[Venezia]

One of the mods has processed my refund.  She said that it is usually about two weeks to hear from the Easy Returns team.

I was surprised at that, because I've previously gotten a reply within a few days.  I guess I was just lucky.

[Tissyanne]

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@Venezia wrote:

One of the mods has processed my refund.  She said that it is usually about two weeks to hear from the Easy Returns team.

I was surprised at that, because I've previously gotten a reply within a few days.  I guess I was just lucky.

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@Venezia , I use the Easy Returns, and my last two have taken a little over a week.  I imagine more people are using this process, and it will probably start taking longer. 

[Catch71]

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@PINKdogWOOD wrote:

@Kachina624   You don't need to do this QR business either just to make a return,

Get out a piece of paper to include both Order and Item number, a brief reason as to why it's a return and how you want to be refunded - back to your card on file or merch credit.

Pull up the 'returns' section, grab the appropriate return address, write it on your package or a piece of paper, tape to the package and away you trot to the nearest USPS.  DON'T FORGET to ask for a TRACKING receipt so you can somewhat follow the delivery back to qvc.

Done.

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Way too much work and you still have to wait for your money back. Qvceasyreturns is the fastest way to go