I stopped ordering anything from them years ago. I've only ever had one shrub I got that has survived (a hydrangea), even though it's nowhere near the size they said it would get to. At least it still blooms.
I ordered several things from them at one time. A set of six hydrangea plants. What I received were ridiculously small and didn't survive.
Strawberry plants with a planter - the plants were half-dead and moldy, when they arrived; not even wrapped in any kind of plastic, just thrown in a bag. They were two different varieties and weren't labeled.
Philip repeatedly made it clear, on air, that they guaranteed what they sold and would issue a refund, if the plants failed - customer choice. Well, all I got, when I wrote to them was a multi-page letter lecturing me on how to grow strawberries and saying they'd send replacements "next year". No refund.
I was so cross I wrote back that I have a degree in biology, worked on plant research and certainly knew how to grow strawberries! Plus I had a father who could grow anything when I was growing up, including delicious strawberries. Never got a response and the next year, in came another bunch of half-dead plants. I tossed them.
I buy from my local garden shop now.
"" A little learning is a dangerous thing."-Alexander Pope