Customer Care

[midcenturyguy]

My mother passed away last October.  She was a frequent customer of QVC, primarily buying jewelery.  I have contacted QVC customer service by phone three times to request a list of her purchases, to help us etermine the value of her jewelery.  Each time I was told you could provide such a list, but I have yet to receive anything.  The last time I called, you asked me to send in a written request, which I did on April 16, 2021, including a copy of the death certificate and her will.  Can you please help me?

[loriqvc]

@midcenturyguy - Welcome to the forums! I'm sorry to see that you're having issues getting the information you need. Try sending an email to the following address, which belongs to the team that moderates these forums and provides advanced service:

QVCSocialTeam@qvc.com

Good luck!

[FancyPhillyshopper]

First, my deepest condolences on the loss of your beloved mother.  I am not sure if you are trying to settle the estate and/or make bequests or donations.

I do not know how long QVC keeps a record of all purchases (my online purchases are only viisble for a few years), but I would certainly never use that as a barometer for determining the value of jewelry.

Sometimes QVC items are extremely overpriced as compared to the market, and you are paying a retail price.  Additionally, insurance values are also high as they allow for complete replacement of the item. If your mother bought gold jewelry a long time ago, gold prices have certainly risen substantially.

You should consider hiring a professional jewelry estate appraiser to review all her jewelry and use  current market values.  Sometimes professionals are required by probate courts or also if it is a large estate subject to federal estate tax. Using a professional service would be the most accurate way to determine all the values.

Best wishes!

[fthunt]

@FancyPhillyshopper Agree - get a professional appraisal......years ago when I bought QVC gold pieces I acquired a couple of pieces I paid plenty....and treasured.

Took to a jewelry store - ha ha on me - - 2 places told me - - no way were they Italian 18k gold.....had been dipped or brushed with 14k over silver.

Get a professional opinion!

LR was the host and I believed her completely.

[RespectLife]

I agree...go to a jeweler/appraiser.

QVC does not have more than a couple years of order history if even.

I have jewelry from 30 years ago.  No way they still have that info. available.  I wouldn't expect them to.