Customer Care

[hotbuyer]

Could one of the Mods when they get a chance please look at my order with item H218965. It looks like it was shipped on Dec. 28th and has not moved anywhere. I am nervous it did make it on the truck and lost, and I am out of luck because of course the item is sold out and I have been waiting since Nov. for it on backorder. I know thw EDD isn't until Jan. 7th but so I don't expect to have it but it should be at least moving through the system by now. Thank you in advance. 

[Alice-QVC]

Hi @hotbuyer I am so sorry, I could not find a shipped order for that item. Please email your order number to QVCSocialTeam@qvc.com and I will take a look. 

[hotbuyer]

@Alice-QVC Thanks Alice for the quick reply and email is sent. 

[Bhvbum]

I have a half a dozen items that have come south right past me down to North Carolina, and now just sit in Butner North Carolina. I had an item I ordered on December 23 and it is sitting in Butner North Carolina.

I am a very very long term good customer of QVC and I have been spoiled by Amazon where things ship quickly and arrive quickly and I know where they are all the time. I will never order something from QVC again that I need to rely on them to perform in a reasonable period. I don’t want to call customer service because they can’t tell me any more than what I see right here:

Package Progress City State Date Time

Package departed UPS Mail Innovations facility enroute to USPS for induction	Butner	NC	12/28/2018	10:10
Package received for sort by destination UPS Mail Innovations facility	Butner	NC	12/28/2018	05:19
Package transferred to destination UPS Mail Innovations facility	Bridgeport	NJ	12/27/2018	05:44
Package processed by UPS Mail Innovations origin facility	Bridgeport	NJ	12/27/2018	02:37
Package received for processing by UPS Mail Innovations	Bridgeport	NJ	12/27/2018	24:42
Shipment information received by UPS Mail Innovations			12/26/2018	22:45
Shipment tendered to UPS Mail Innovations	Lancaster	PA	12/26/2018	15:20

[RespectLife]

@Bhvbum

You have a Sunday and a holiday in the time frame after 12/28.  It also was ordered right b4 Christmas so there were another Sunday and holidays in there.

Being a long standing customer, we all know QVC is not Amazon when it comes to shipping and tracking.  You shouldn't expect any better especially when ordered on 12/23.  It would be nice....but Q doesn't work that way sadly.

I had an item still showing "In Process" on my order status when I was holding it in my hand.  The next day, I got an email saying it shipped!  Sure did....I GOT IT already!  LOL  Clearly, the tracking is unreliable as well.

I hope you will receive it soon, probably even b4 the tracking catches up like I did!