Customer Care

[Connecticutgal]

Hello Again Barb,

I haven't received the November issue as of today, November 3rd, nor have I received an email link to the online version. Not sure what the problem is, but very disappointing.

[Suziqzee]

I used to receive the Insider online but haven't, for several months.  I sometimes get the paper one in the mail, but I would so much rather have e-mail access again. 

Does anyone have a link?

[Barbara-QVC]

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@Connecticutgal wrote:

Hello Again Barb,

I haven't received the November issue as of today, November 3rd, nor have I received an email link to the online version. Not sure what the problem is, but very disappointing.

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Hi @Connecticutgal

So sorry for the disappointment.  I just double checked and everything should be in place for you to receive the December issue.  

Barb 

Customer Care

[Barbara-QVC]

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@Suziqzee wrote:

I used to receive the Insider online but haven't, for several months.  I sometimes get the paper one in the mail, but I would so much rather have e-mail access again. 

Does anyone have a link?

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Hi @Suziqzee

Unfortunately we do not have a link that we can provide but I did go in and update your email preferences so that you should start receiving the online version of the InsideQ.

Barb

Customer Care

[Suziqzee]

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@Barbara-QVC wrote:

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@Suziqzee wrote:

I used to receive the Insider online but haven't, for several months.  I sometimes get the paper one in the mail, but I would so much rather have e-mail access again. 

Does anyone have a link?

---

Hi @Suziqzee

Unfortunately we do not have a link that we can provide but I did go in and update your email preferences so that you should start receiving the online version of the InsideQ.

Barb

Customer Care

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oh, thank you SOOO much!!!

[njoylife]

Hi Barb!  I experienced the same situation as Connecticutgirl.  I didn't receive my November issue after I asked for assistance on getting signed up to receive the electronic link which stopped at the beginning of this year not at my request.  I have been receiving the Insider Magazine for years but am afraid someone cancelled my subscription since I didn't receive the November issue.  Can you look into this for me?  I asked CS for assistance to get me the email link to the insider but I never asked for my paper subscription to be cancelled. An assistance is appreciated! 

[Barbara-QVC]

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@njoylife wrote:

Hi Barb!  I experienced the same situation as Connecticutgirl.  I didn't receive my November issue after I asked for assistance on getting signed up to receive the electronic link which stopped at the beginning of this year not at my request.  I have been receiving the Insider Magazine for years but am afraid someone cancelled my subscription since I didn't receive the November issue.  Can you look into this for me?  I asked CS for assistance to get me the email link to the insider but I never asked for my paper subscription to be cancelled. An assistance is appreciated! 

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Hi @njoylife

Your paper subscription would not be cancelled when the online version starts.  Was it just the November issue that you did not receive?

Barb

Customer Care

[njoylife]

Hi Barbara!  Yes, it was just the November issue that hasn't arrived. I was worried that maybe the last CS who was trying to set me up to receive the emails in addition to the magazine might have cancelled my subscription all together. Always look forward to receiving the magazine every month so was a bit bummed it didn't arrive this month. I appreciate your help!

[Barbara-QVC]

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@njoylife wrote:

Hi Barbara!  Yes, it was just the November issue that hasn't arrived. I was worried that maybe the last CS who was trying to set me up to receive the emails in addition to the magazine might have cancelled my subscription all together. Always look forward to receiving the magazine every month so was a bit bummed it didn't arrive this month. I appreciate your help!

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Hi @njoylife,

I am sorry the November issue did not arrive - hopefully this was an isolated issue.  Please let us know whether or not you receive the December issue and we can do further research at that point if need be.

Barb

Customer Care

[njoylife]

I'm hoping it's an isolated incident too Barb.  Any idea if you can see if I'm signed up to receive the electronic link to the Insider? I used to get it until January of this year. Once January came I no longer receive the link to the insider. I've checked my email preferences and there isn't anything to select getting the Insider link.