Customer Care

[wuj03]

I am still waiting somewhat patiently for info about this tree.
I really need to know what is going on with this tree. It was not on waitlist when I ordered it and nothing said about backorder. I am 70 years old with some health issues and cannot be running around the last minute for a tree. QVC is really going down hill. . .iif they cannot fill they should let me substitute another 5ft santas best tree for the same style and free shipping. Unfortunately, the only other one I see is 179 dollars. Is anyone in customer service able to find out my status. Ba Hum Bug😥

[Beth-QVC]

@wuj03

I just attempted to call you but it went to voice mail. Please let me know when I can contact you.

Beth QVC

[wuj03]

Hi, Beth, was just wondering if you could give me an update on the new tree we ordered on nov 24th,  I am just concerned because the status has said processing to date.  If you recall that is what happened with the other one that ended up not being available.  I am sorry your email was deleted so I couldn’t contact you that way. I hope you receive this.  Thx

[VaBelle35]

@Beth-QVC  I tagged Beth for you so that she comes to this thread.

[wuj03]

Thank you so much.  I am not too good with technology, so your help is greatly appreciated.

[Beth-QVC]

@wuj03

It has shipped and from the tracking it is in Horsham today. The estimated delivery date is 12/1 so we are on track! Hope you enjoy your Christmas Tree...

Beth QVC

[wuj03]

Thanks , Beth, received tree and love ❤️ my new tree.  Perfect for this sr. citizen.  Didn’t even need husband’s hellp.  Great quality.

Thanks for all your help and happy holidays to you and your family.  Keep up the good work

[janz]

@Beth-QVC

Hi Beth!  Can you check on my Amazon Echo order?  There hasn't been a shipping update since 11/30 and wondering if they might come soon.  Want to be home so they don't sit outside door all day.  Thanks!

[Beth-QVC]

@janz

There have been no updated scans since the 30th but I suspect they go UPS cargo air to California. Regardless we are on track for delivery on the 7th. Once we get an updated scan (shoud be tomorrow) we will have a more precise idea on when you need to be home.

Beth QVC

[Florida from VA]

I'm glad you got your tree, I had the same problem with a heater.  Ordered it, and it was "processing" for a week, called QVC, Chatted with them, now it's on backorder.  So looks like you lucked out, good for you!