Customer Care

[Shanus]

I ordered 2 pr. of Isaac pants this morning and other things in the last several weeks. I used to receive a confirmation that order has been received. Now receiving those or shipping emails. 

[Misplaced Parisian]

Those are hit or miss with me.  Friday I ordered two Susan Graver bomber jackets and one Linea skirt in the course of an hour.  I never received emails.  I had to go to My Account to look at my orders.  Happy News, the loot is arriving today via the big brown truck.  Fingers crossed the driver is handsome.  Giggles

[RespectLife]

I still receive a confirmation email on every single thing I order.

This mornings order...the email appear within seconds.

[Susan-QVC]

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@Shanus wrote:

I ordered 2 pr. of Isaac pants this morning and other things in the last several weeks. I used to receive a confirmation that order has been received. Now receiving those or shipping emails. 

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@Shanus   The settings for order confirmations was unchecked,  I  have made that change for you.  It could take a up to 48 hours for take affect.

My apologies,

Susan Q-Social

[Shanus]

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@Susan-QVC wrote:

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@Shanus wrote:

I ordered 2 pr. of Isaac pants this morning and other things in the last several weeks. I used to receive a confirmation that order has been received. Now receiving those or shipping emails. 

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@Shanus   The settings for order confirmations was unchecked,  I  have made that change for you.  It could take a up to 48 hours for take affect.

My apologies,

Susan Q-Social

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@Susan-QVC  Thank you.

[SilleeMee]

For some reason my communication email settings got changed and I wasn't receiving confirmations either. I don't know why this happened so now I make an effort to check that part of my account every so often.