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Frequent Contributor
sally in philly
Posts: 139
Registered: ‎12-09-2010

Mods please help with return

‎07-23-2020 12:20 PM

Returned shoes on 7/9/2020. Have receipt. It was picked up , but tracking says USPS does not have it anymore and no more tracking info.  Customer service says " can't talk to me, thier lines are too busy". What do I do.

Thank you for any help you can offer.

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Honored Contributor
Mz iMac
Posts: 21,935
Registered: ‎07-26-2014

Re: Mods please help with return

‎07-23-2020 01:34 PM

@sally in philly 

 

Suggest you send an email to:  QVCSocialTeam@qvc.com

 

The  MODS will sort this out for you.

"Never argue with a fool. Onlookers may not be able to tell the difference."


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Barbara-QVC
Posts: 1,550
Registered: ‎10-12-2015

Re: Mods please help with return

‎07-23-2020 09:42 PM

Hi @sally in philly 

 

Once USPS hands the package over to the returns agent, the tracking is no longer available via USPS. I have been able to track your return - were you requesting a refund or an exchange on the Earth Flats?

 

Barb 

Customer Care

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Frequent Contributor
sally in philly
Posts: 139
Registered: ‎12-09-2010

Re: Mods please help with return

‎07-23-2020 11:58 PM

Thank you for your quick reply.  I request a refund to my credit card ( the card it was purchased with).

thanks again for your help.

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Barbara-QVC
Posts: 1,550
Registered: ‎10-12-2015

Re: Mods please help with return

‎07-24-2020 12:04 AM

@sally in philly 

 

I have issued a refund of $39.98 to your Visa. The final easy pay installment has been cancelled.

 

Barb

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Frequent Contributor
sally in philly
Posts: 139
Registered: ‎12-09-2010

Re: Mods please help with return

‎07-25-2020 12:56 AM

Thank you so much.

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