Customer Care

[Diamonds22]

Mods I need help in getting my package. It has been sitting in Laurel, MD since July 13, 2020 & here it is July 23, 10 days later & I still haven't received it. I ordered 2 & only received 1. Order Number *****, Box #2, I have tried several ways to find out what the problem is to no avail.

Would appreciate any help you can give.

***edited to remove personal info

[Barbara-QVC]

Hi @Diamonds22 

I am sorry that there has been no additional movement on Box #2. I would be happy to send a replacement if you would like.

Barb

Customer Care

[Diamonds22]

---

@Barbara-QVC wrote:

Hi @Diamonds22 

I am sorry that there has been no additional movement on Box #2. I would be happy to send a replacement if you would like.

Barb

Customer Care

---

Yes if the color Red is still available.

[Barbara-QVC]

@Diamonds22 

I have issued a replacement for the red candle holders. You should receive them on or about 8/1.

Barb

[Diamonds22]

---

@Barbara-QVC wrote:

@Diamonds22 

I have issued a replacement for the red candle holders. You should receive them on or about 8/1.

Barb

---

Thank you so much for the quick reply & getting a replacement.

[Barbara-QVC]

@Diamonds22 

You are most welcome! If the original shipment should arrive, you can send it back at no charge using the return label.