Moderators Please Read: Will QVC do the right thing?

PartDeux · ‎08-10-2015

Ordered Valerie's Outdoor Bunny # H220664 "as is" in Ivory. Was shipped the Verdigris instead. Ugh! "As is" Ivory is no longer available, but Ivory is available at the regular price. Called customer service and asked if they would just switch out the color regardless if it is marked "as is" or not. Now waiting for a supervisor to call me. Fingers crossed that QVC will be a stand up company and correct their shipping error. Honorable or not? I'll report back their answer.

Mods: I have called QVC 3x and still no call back. Can you help with this because I've put in enough time and energy. If nothing by this afternoon I'm calling my credit card company and stopping payment.

GCR18 · ‎07-03-2013

It's an unfortunate mistake. I don't believe the Q will make the substitute.

PartDeux · ‎08-10-2015

A little goodwill goes a long way, especially with all of the issues lately. We'll see.

chrystaltree · ‎05-10-2010

Interesting. I can see it from both sides, it will be interesting to see how QVC responds.

QVCkitty1 · ‎05-23-2015

@chrystaltree wrote:
Interesting. I can see it from both sides, it will be interesting to see how QVC responds.

I can too, but excellent customer service is a great business move. People relate their good experiences to others and it’s a win win for everyone involved.

" You are entitled to your opinion. But you are not entitled to your own facts."
Daniel Patrick Moynihan

Katnappin · ‎07-30-2017

I have had this happen before and they gave me a full refund and sent a prepaid return label. They would not substitute the full price item for the "as is" that was sent incorrectly. Hope you have better luck!

KingstonsMom · ‎03-09-2010

I've ordered an 'as is' Dooney purse, available in several colors, and was shipped the wrong color in error.

Once received, the color I ordered was no longer available in 'as is', but still available in 'new' at full price.

I certainly didn't expect them to substitute the same bag, same color, but new and at full price, for my 'as is' bag.

Mistakes happen and a company would lose money doing this and if they did it for one customer, they'd have to do it for all.

If the company loses money, guess who pays for it in the long run via higher prices?

JMO.

You never know how strong you are until being strong is the only choice you have.

PartDeux · ‎08-10-2015

Not sure how they would lose money. It's not a piece of clothing, etc. that was worn and returned. A company will lose money because it has lost customers because of their unwillingness to make things right. Like I said, we'll see. So far, no call.

dex · ‎03-09-2010

I think it would be great if they sent out the correct item as it was their mistake.I know that when I make a mistake I always do whatever I can to make it right.It sounds like this happens often enough that their staff could use some extra reminders that color matters.