Customer Care

[collectorofpretty]

I have had several bad experiences. My women with control top arrived in a rumpled bag smelling of underarm and deoderant. I was so disappointed
Another time I ordered a Susan Graver top and actually recieved a Coldwater creek top that someone had returned as a Susan Graver and was then sent to me as a new item! I def. Returned that one. I am totally frustrated. Afraid to complain... anyone else or is it just me?

[luvmybeetle]

@collectorofpretty   Why are afraid to complain?   I have not, as far as I know, received anything used but I would pitch a fit to CS if I received something from another company or a very used article.  QVC will deal with it and give you all your money back.

[ECBG]

Definitely call customer service and let them know.  None if those incidents should have happened.

I have never had a situation where CS didn't straighten it out.

1-800-367-9440.

[collectorofpretty]

I have had friends who returned several items get banned from shopping, so I am very careful with returns, I am a very very long time customer. It's hard to know what exactly went on there.

[loriqvc]

@collectorofpretty - If you're returning items because they are defective or because you received the wrong product, I can almost guarantee you won't be banned. I'm also a longtime customer, and I can't believe the number of items I've had to return this year due to serious defects. The lack of quality control lately is just astonishing. And in all the cases where I've had to contact them for assistance, customer service has been apologetic and understanding, and I have received full refunds on all the defective products.

Don't be afraid to make sure you get what you paid for or to request a refund if things aren't right!

[Margui]

@collectorofpretty : It's better to buy clothes at the mall, not online. You have no idea what to expect.

[Catty2]

Wow, that's a pretty bad experience.  QVC would be nothing without its customers so you definitely have the right to complain. 

[Foxxee]

I received around 5-6 things during 2018 that had food, grease spots, other stains, lots of dog or cat hair on them.

Returned...marking them defective.  Received full credit along with shipping.  

The point here is...we know QVC sells returns, but their returns department is careless for not checking them thoroughly.  No retailer should be selling clothing priced as new when it has been worn, and shouldn't be sold at all with spots, pet hair, perfume,  and other odors.  

You must complain.  If customers don't, the problem won't be corrected.  

[sunshine45]

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@collectorofpretty wrote:
I have had friends who returned several items get banned from shopping, so I am very careful with returns, I am a very very long time customer. It's hard to know what exactly went on there.

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it was probably way more than just "several items."

[Kachina624]

I have received literally dozens of items that were returns (you can tell by the label).  I have never received one that wasn't in pristine condition.  I think this is one subject on which people live to exaggerate.