Customer Care

[shoesnbags]

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@AnjalenaQVC wrote:

Hi @hennypenny I'm sorry that you're experiencing this error. I've submitted a request to research and fix the website as soon as possible. 

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@AnjalenaQVC  I've been experiencing this problem as well.  Tonight is the worst yet.  I'm totally unable to access the QVC forums on my ipad, getting the error message every time.  Before it was just when I was trying to sign in, but now I can't even read the forums on the ipad.  What in the heck is going on?  Thank heavens I can still get on via PC!

[AnjalenaQVC]

Hi @shoesnbags and @hennypenny 

We checked the Qvc website and it is working perfectly. There may be an issue on your side. Here are some tips to help get your pc working fine:

• Do restart pc instead of logoff
• clear internet files (choose internet options from browser menu and click on delete window below browser details
• clear temp pc files – click on Start button and in search window type “ temp”, click enter and delete everything from temp folder
• for internet connectivity issue contact local internet provided
• restart modem/router if necessary

[ShowMe]

Where are the Moderators on Community tonight????

[Teddixat]

I am having the same problem. All day

[Teddixat]

Anjalena. Your ditecannot be working perfectly if this is happening to so many. I am using an IPhone and my operating system is up today’s. This is only happening with QVC

[Teddixat]

I can’t get on using my iPhone but can with my Ipad

[ValuSkr]

And yet some people aren't experiencing problems at all.  I suppose it would help if folks having the problem established their commonalities; then Q could take it from there.

[Venezia]

@AnjalenaQVC - It seems odd that so many of us, on different platforms, in different locations, using different browsers are having these issues suddenly.  The common factor seems to be the QVC website. I'm certainly not having the issue elsewhere.

As to the suggestions, I do pretty much all of those things each night.  

[mzlg]

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@Venezia wrote:

The past few days, on some occasions when I try to log out of the community, I get this message:

Request Entity Too Large

The requested resource
/t5/community/page.logoutpage
does not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity limit.

Clearly, something is wrong.  Can you report it to the IT team?  It's frustrating not to be able to simply log out!

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Unfortunately, I too have become a member of the "Request Entity Too Large" Club.

Request Entity Too Large

The requested resource
/ohcaz36659/
does not allow request data with GET requests, or the amount of data provided in the request exceeds the capacity limit.

[AnjalenaQVC]

Hi everyone. Thank you for providing details of the issues you have been experiencing. I've submitted another request to review the site with the information you provided.