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Honored Contributor
SharkE
Posts: 39,204
Registered: ‎08-19-2010

Mod question

[ Edited ]

‎06-10-2017 10:26 PM - last edited on ‎06-10-2017 10:36 PM by QVC Customer Care

@Beth-QVC

 

Has the cooler I sent back on Wed arrived yet?

 

 

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Beth-QVC
Posts: 2,955
Registered: ‎06-14-2015

Re: Mod question

‎06-10-2017 10:34 PM

@SharkE

Still in transit but I can refund/replace - whichever you would like!

Beth QVC

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Honored Contributor
SharkE
Posts: 39,204
Registered: ‎08-19-2010

Re: Mod question

[ Edited ]

‎06-10-2017 10:36 PM - edited ‎06-10-2017 10:41 PM

XL replacement, please and thank you !

 

 

@Beth-QVC

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Honored Contributor
SharkE
Posts: 39,204
Registered: ‎08-19-2010

Re: Mod question

[ Edited ]

‎06-10-2017 10:37 PM - edited ‎06-10-2017 10:41 PM

Because it was damaged I was told by mod susan that I didn't have to pay the return fee

 

@Beth-QVC

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Beth-QVC
Posts: 2,955
Registered: ‎06-14-2015

Re: Mod question

‎06-10-2017 11:02 PM

@SharkE

Okay all done - expect your item's replacement on or about the 19th. You will not be charged anything as this is a QVC fault return. Let me know if you need anything else!

Beth QVC

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Honored Contributor
SharkE
Posts: 39,204
Registered: ‎08-19-2010

Re: Mod question

‎06-10-2017 11:02 PM

@Beth-QVC

 

 

Thanks , think from your email you know that I don't have to pay the return postage?  Since balance was 0

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Honored Contributor
SharkE
Posts: 39,204
Registered: ‎08-19-2010

Re: Mod question

‎06-10-2017 11:03 PM

Oh, OK thanks hun 

Your a doll !

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Honored Contributor
SharkE
Posts: 39,204
Registered: ‎08-19-2010

Re: Mod question

‎06-16-2017 09:02 PM

@Beth-QVC

 

I got my replacement today and they also sent me an extra one !

 

Did they charge me 42.17 for the extra one ? Just want one. Unless it's FREE LOL

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Beth-QVC
Posts: 2,955
Registered: ‎06-14-2015

Re: Mod question

‎06-16-2017 09:14 PM

@SharkE

I sent you an email - let me know if you need any further assistance.

Beth QVC

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Honored Contributor
SharkE
Posts: 39,204
Registered: ‎08-19-2010

Re: Mod question

‎06-16-2017 10:17 PM

Nope, I'm good

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