Customer Care

[LexaMom]

I just checked tracking on order the white cardi. It was damaged but I do not have a refund. Please correct this.

Purchased on 3 Easy Pays

Isaac Mizrahi Live! Essentials Pima Open FrontSwing Hoodie Bright White Small Purchased on 3 Easy Pays Shipped on 07/13/2020

Isaac Mizrahi Live! Essentials Pima Open FrontSwing Hoodie

Bright White Small

Shipped on 07/13/2020

 

Estimated Delivery: 07/20/2020

Tracking Details

• Jul 16, 2020, 12:46A damage has been reported and we will notify the sender.WESTMINSTER, CO
• Jul 16, 2020, 12:38Merchandise is missing. UPS will notify the sender with additional details. / All merchandise missing, empty carton was discarded. UPS will notify the sender with details of the damage.WESTMINSTER, CO
• Jul 16, 2020, 03:03Destination ScanCommerce City, CO
• Jul 15, 2020, 09:28Destination ScanCommerce City, CO
• Jul 15, 2020, 09:27UPS will be in your area and will deliver your package a day early.Commerce City, CO
• Jul 13, 2020, 19:57Arrived at FacilityHorsham, PA
• Jul 13, 2020, 18:40Departed from FacilityBethlehem, PA
• Jul 13, 2020, 15:31Origin ScanBethlehem, PA
• Jul 13, 2020, 12:00Order Processed: Ready for UPS

[Pearlee]

OY! Sorry.😟

[Beth-QVC]

@LexaMom 

I am sorry that your package was damaged. I issued you the refund and cancelled the future easy pays. 

Please do not post order numbers in this very public forum.

Beth QVC

[Pearlee]

Another case of @Beth-QVC making things right with a QVC order. I've experienced that quite a few times over the years. 👍 to Mod Beth and everyone on the Social Team who has been a huge help, especially working during the pandemic while QVC CS is so short staffed.

[LexaMom]

Thank you.. I will PM the order number to you from now on.. hopefully I won't have to.