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Trusted Contributor
Posts: 1,713
Registered: ‎03-10-2010

Missing order - Sunday Riley TSV lost in transit :(

Hi there,

I’d ordered the Sunday Riley Auto delivery TSV (item #A594820)- and it looks like it’s been lost in transit Smiley Sad

It shows that it shipped on February 11th, but since February 13th, the status hasn’t changed and is still “Package is in transit to a UPS facility Suffolk, VA”.

The price I paid was $122 with free shipping for all future deliveries. I really want this set and want the future auto deliveries for the $122 with free shipping and the bonus items, but I can’t order it again for the same price.

Can someone ship me the same set without charging me for it? It’s available under item # A618006 but costs more and isn’t available under Auto delivery.

I do not want to cancel my auto delivery plan, as I still want future shipments at that $122 and free shipping. But I also want the first shipment which I’ve already paid for, but seems to be lost in transit to UPS.

Thank you for your help!
QVC Customer Care
Posts: 1,496
Registered: ‎10-12-2015

Re: Missing order - Sunday Riley TSV lost in transit :(

Hi @Mrsq2022 

 

I have sent you a response to the email address on your account. 

 

Barb

Customer Care

Trusted Contributor
Posts: 1,713
Registered: ‎03-10-2010

Re: Missing order - Sunday Riley TSV lost in transit :(

Thank you Barb!! <3