12 days for Easy Returns Response

Tshirtgal · ‎04-01-2011

A few weeks ago I read in the blogs that we should wait 7 days before hearing from QReturns on processing refunds. Today a member of the Q social team informed me that I should expect 12 days before the QReturns will respond. They consider this the new standard for customer service. This was the response AFTER I send a snipped a shot of my Q label tracking number confirming the Q has received my returns. Management needs to get a handle on this and improve this situation. What is the point of QReturns?

Foxxee · ‎10-03-2014

This is the first I heard 12 days. My last return went home to South Carolina. It was there I received the refund. It was 2 1/2 weeks from USPS pickup. Easy Returns did not reply when I emailed them.

One of my returns went by UPS. It arrived in SC in two days and received my refund before Easy Returns probably read my email refund request.

I see no reason to use Easy Returns anymore.

CAcableGirl2 · ‎06-03-2010

@Tshirtgal My experience has been to ship using their label, and track it. Once it arrives in QVC's possession, I wait 7 days, and then I call for the refund. I've never had a problem in the past, however, make a copy for yourself and make sure you have the full amount that you paid, expecially if defective, to make sure you get the entire amount including shipping refunded.

I think the warehouse just processes them and doesn't read the notes on the paperwork. With my last return, it was only about $5 for the credit, so I wasn't really paying attention to the time it took until I got an email telling me my refund was $1.70 and then I knew that it wasn't right. I was charged the $3.50 shipping for an "as-is" item that had a small stain on it, and once returned, the $3.50 wasn't returned, until I called TWICE.

If I hadn't been paying attention, I would have been charged. Not a big deal, but for the thousands of returns that they deal with daily, each $3.50 ends up adding to a lot.

I did go online and state the reason for the return, along with putting it on the paperwork and on the bag of the item, so I don't know why they don't flag those items as they are being processed since it should already be in their system that it was defective, but they don't seem to do their returns that way.

I just try to be a smart consumer and watch all my purchases (with any vendor) and expenses to make sure they are done correctly.

......You look like I need a drink.....

Kachina624 · ‎03-10-2010

I returned 6 items on Jan 31st., not using Easy Returns. I had received acknowledgment and my refund was processed by Feb. 12th. Since I had no invoices for most of the items, I even hand-wrote them.

New Mexico☀️Land Of Enchantment

KailaS · ‎03-09-2010

@Tshirtgal Thanks for posting.

I received a notice about five days. Then someone posted about 7 days. Now 12 days? Does QVC have that many returns, do they just want to make returns harder, or do they want to keep our money longer?

Your post explains why after 7 days I have heard nothing.

colleena · ‎03-27-2010

@Tshirtgal Boy that's frustrating.

I think QVC is darn if they do, darn if they don't. They came up w/the Easy Returns which supposedly would be a benefit to both the customer & themselves, it's been I think a year since this has been around & reading the forums sometimes it works, sometimes it doesn't & the 3-5 day turnaround is now 12 days plus.

greencardigan · ‎08-11-2019

Thanks for posting this! I just shipped off an expensive return -- defective as it didn't work -- and also sent in the ez return email. I will be tracking it. My thing is, if it takes 7-12 days then be transparent about it... the website still says send the email and get an immediate return.

picco · ‎06-11-2010

I am baffled as to why people don't pick up the phone and talk to a CS representative or even do the online chat with a CS rep! As soon as USPS has possession of the item and it shows that status online, CALL or CHAT with them. Provide the item # and the order #. They refund immediately. Once the pkg arrives at the warehouse and they process it, if you should be charged the $6.95, you'll see that charge come through your bank acct. If you should not have been charged, but were, again pick up the phone and CALL or CHAT - they'll refund the $6.95 immediately. Why are you waiting around for an email response and getting so frustrated?

elated · ‎06-09-2010

@picco wrote:
I am baffled as to why people don't pick up the phone and talk to a CS representative or even do the online chat with a CS rep! As soon as USPS has possession of the item and it shows that status online, CALL or CHAT with them. Provide the item # and the order #. They refund immediately. Once the pkg arrives at the warehouse and they process it, if you should be charged the $6.95, you'll see that charge come through your bank acct. If you should not have been charged, but were, again pick up the phone and CALL or CHAT - they'll refund the $6.95 immediately. Why are you waiting around for an email response and getting so frustrated?

I sent an email to easy returns but no response. I did a chat online and gave the person my information and they issued a full refund. I was informed it would take 7-10 days. They shipped an A/D that had been cancelled. I had a chat online prior to shipment and was unable to cancel. The person noted my account.

rockygems123 · ‎06-04-2012

@Kachina624 wrote:
I returned 6 items on Jan 31st., not using Easy Returns. I had received acknowledgment and my refund was processed by Feb. 12th. Since I had no invoices for most of the items, I even hand-wrote them.

@Kachina624 Had it been a while since you stopped using Easy Returns? Your time frame for refund by just shipping vs emailing was great, 12 days. I'm waiting for a reply email from Easy Returns and it has been about that long.

Looks like back to basics and returns shipped directly back to QVC without using Easy Returns.