MODS Please help - missing item

IlliniGirl88 · ‎06-20-2010

Mods, I've already sent an email to QSocial Team, but haven't heard anything yet. I received my Prive Reveux order for the set of 2 eyeglasses (recent TSV). I only received one pair of glasses in one of the boxes. I was supposed to receive the solid red (those were in the box) and the red tortoise (which are missing from the box). I can email more information if needed, please let me know what I should do. Returns and refunds are taking a long time. I'm not sure if I can get a refund for the missing glasses and just keep the solid red pair. Please advise.

Thank you for your help!

KingstonsMom · ‎03-09-2010

@IlliniGirl88

I would email the Social Team again, it's not like them to not answer an email and pretty quickly, so they may not have received it.

Make sure you're using QVCSocialTeam@qvc.com.

You never know how strong you are until being strong is the only choice you have.

Beth-QVC · ‎06-14-2015

@IlliniGirl88

I am sorry but it appears your email went to my inbox only and I have not been in the office. Sending you an email in response now...

Beth QVC

IlliniGirl88 · ‎06-20-2010

@Beth-QVC - I emailed you back, thank you very much for all your help!

IlliniGirl88 · ‎06-20-2010

@Beth-QVC - Hi Beth - I sent an email with 2 pictures about an order that has damage, to your email. Please let me know if don't receive it. Thank so much!