Customer Care

[MissALuvintheQ]

Good morning, happy people!

I hope all is well in your world. I have a question about an item that I returned due to the wrong item being sent. I ordered this on 8/3 as part of order #*************: 

A375126

Side Stitch Short-Sleeve Camp Shirt

Well Worn Wash / Medium

However, on 8/10, I received some Halston shirt that had been mislabeled as the Side Stitch shirt. I promptly returned it and received an email on 8/20 that said my return had been received and to allow 3-5 business days for processing. Given the situation, I figured that wouldn't be the case, so I stood by and waited. Then on 9/3, I received a 2nd email saying you received my return (and I haven't returned anything else except that one shirt. 

So, my question is do you all even have the Side Stitch shirt I want in stock? If not, then please go ahead and process a refund because I've now made 2 payments on a shirt that I don't even have.  Please advise when you get a moment.

Thanks!

Mishpat Enterprises

Adrienne Kendrick

[Susan-QVC]

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@MissALuvintheQ wrote:

Good morning, happy people!

I hope all is well in your world. I have a question about an item that I returned due to the wrong item being sent. I ordered this on 8/3 as part of order #*************: 

A375126

Side Stitch Short-Sleeve Camp Shirt

Well Worn Wash / Medium

However, on 8/10, I received some Halston shirt that had been mislabeled as the Side Stitch shirt. I promptly returned it and received an email on 8/20 that said my return had been received and to allow 3-5 business days for processing. Given the situation, I figured that wouldn't be the case, so I stood by and waited. Then on 9/3, I received a 2nd email saying you received my return (and I haven't returned anything else except that one shirt. 

So, my question is do you all even have the Side Stitch shirt I want in stock? If not, then please go ahead and process a refund because I've now made 2 payments on a shirt that I don't even have.  Please advise when you get a moment.

Thanks!

Mishpat Enterprises

Adrienne Kendrick

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@MissALuvintheQ I am sorry that the exchange was not issued, we do have stock in Well Worn Wash in Medium, I will issue an exchange as requested. 

My apologies again,

Susan

[MissALuvintheQ]

Thanks for your help, Susan!