Customer Care

[ZuzuP]

I ordered item A631907, and it shipped on the 13th. According to the tracking information, however, it hasn't moved in the past 5 days. I have tried contacting both UPS and the postal service, but neither will allow me to file a claim or do anything more than look at the status. Any suggestions?

[cjm61]

@ZuzuP 

In all the years I've shopped with QVC this has happened a handful of time. This is no fault of QVC's, however, they are very good about refunding your money or sending out another one.

I can't remember how long you have to wait but I think it's like 14 days or something close. After the alotted time, QVC will replace or refund.

Contact the social team QVCSocialTeam@qvc.com, they will assist you. 

[meallen616]

@ZuzuP, 

[Susan-QVC]

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@ZuzuP wrote:
I ordered item A631907, and it shipped on the 13th. According to the tracking information, however, it hasn't moved in the past 5 days. I have tried contacting both UPS and the postal service, but neither will allow me to file a claim or do anything more than look at the status. Any suggestions?

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@ZuzuP I'm sorry for the delay, looking at the tracking it should have had movement by now, we have stock so I will be issuing a no cost replacement. 

My apologies again,

Susan

Your new item should arrive on or about Wednesday, January 24, 2024.

[ZuzuP]

Thank you so much!

[Shelbella262]

This same thing happened to me.  I ordered 3 items and they all dropped off the tracking and never moved out of the gate.  Customer service was very helpful and re-ordered all items.  I think the UPS exchange to mail innovations is not very good.  Hope they either get better or use UPS and don't transfer to contract delivery services. 

[Etoile308]

All I know is that I look at what the weather has been where I live, and I look at the weather experienced in other parts of the country and I understand why there are delays.