Customer Care

[nzwyck]

Most everything I get sent is now with a UPS return stickers.  UPS doesn't pick up from your porch like USPS. Now you have to go to a UPS store to return most items. I'm not asking that you all cry me rivers but I enjoyed the convenience of Having USPS come to my porch and take away my packages. I've handicapped for a while and my husband has parkinon's and I wont leave him alone. I now have to hire someone to take my packages to UPS to return. It was a great choice to have pre-paid label for returns. This system kind of snuck up on me without noticing it until recently. And you know which item does/doesn't come with a prepaid label. That adds to the cost of the item a great deal! UPS pickup is VERY expensive! You dom't have to tell me...i will not be using QVC, HSN, ShopHQ much any more. 

[Bookplate]

I have yet to see a UPS return label from the Q.  I either get no return label at all, or the standard USPS one.

[Tori3569]

You can get a USPS label online, even if you go to the USPS website and pay for the return yourself which is sometimes cheaper than the QVC return fee.  Also, here in NYC UPS does come to do a pickup at home.  I'm not sure where you live, but you might want to check with UPS on that.  

[Ronettes]

We're lucky here, because there is a convenience store down the road which also gives UPS pick ups, all we have to do is drop off our package, and it's all taken care of!

You might want to look around for a service in your area like this?

[Snowpuppy]

I have a UPS account and you can schedule a pickup for a fee. I use Paypal to pay.

If you know you have a UPS delivery to your home you can hand the driver your return label package and they will take it with no additional fee.

I live rural and Doordash will pick up a prepaid label package to deliver to either the Post Office or the UPS Store in town for a fee.

Some services are just worth it. 😉

[MG Chris]

I had a ton of orders come in the last few months. Every one  has the return label. I rarely return anything so I throw them away.

[geezerette]

Have you checked the USPS return label option online?  Even if you get a return label included in your package, QVC allows you to print out a return label.  The last couple of labels I've printed online have had the option of returning UPS or USPS.  

It may depend on the item ordered.  And I don't know if the USPS labels allow for pickup since I always drop mine off at the post office.  But at first glance, they appear to be the same as the ones that were included in my previous orders.

[Catch71]

I had three orders delivered today; all had return labels which are going in the trash because I am not returning. I have a printer anyway so it's not a big deal to me if they are enclosed or not.

Update:  just looked at the labels I got today.  One is UPS and the return fee is $10.95. I know why; it was Harry Slatkin Candles, two orders (4) glass candles that are very heavy were in one box.  Glad I am not returning them!

[cjm61]

@nzwyck That is interesting. In my area I cannot get USPS to come to my door for pick up but UPS always does. Strange. 

[sunshine45]

use a return sticker included in the box.

print out a return sticker for your order.

use your own return label.

use the QR code to return your item (just like amazon.)

email qvcsocialteam@qvc.com and ask them to send you a return label via snail mail OR via email and have someone else print it out for you if necessary.