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12-08-2018 06:39 PM
Normally I don't have many complaints when shopping at QVC, but a recent order I placed and had to return ended up costing me a lot of money for a mistake that QVC made. I ordered KitchenAid mixers for both my daughters in law. I let the girls pick the colors they wanted from the color charts posted in the item description. One of the girls chose a color called simply "copper", not the "copper pearl" that has an orange-y tone. The picture of the copper she chose was more of an antique copper, almost a brown. When the mixer came, QVC send her the copper pearl. It wasn't what she wanted, and NOT what I ordered, so she sent it back. I called Customer Service and explained that it was QVC's error because they obviously didn't show the correct picture for the color name. CS agreed with me and said that I would receive a full refund and not be charged return shipping. Well, my Q-card statement came and guess what? Not only did they charge me the return shipping, but the original shipping charges as well. I ended up paying $29.62 for QVC's webmaster's mistake. I don't know if another call to CS will make any difference, but I have decided not to purchase any more big ticket items that you have to select by an unreliable color chart.
12-08-2018 06:45 PM
That is just awful. I hope QVC fixes their mistake.
12-08-2018 07:26 PM
I would call again, give them the chance to rectify error.
12-08-2018 07:32 PM
I am sorry for the processing error (as well as the color mistake!) I have refunded you the difference. Curent processing time for refunds is 3 to 5 business days.
Beth QVC
12-08-2018 08:23 PM
Beth - QVC,
Thanks so much! As I said in my original post, I have rarely had any complaints and Customer Service has always been great. That's why this came as a surprise to me.
Thanks again!!
12-09-2018 01:20 AM
@PunkinEater. I'm sure QVC will settle this to your satisfaction. Just ask.
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