Customer Care

[eddyandme]

I just opened a pair of ankle boots I recently received.  To my dismay, I realized they had been re-packaged from a customer return or Q sample and sent out to me.  Though they appeared in good condition, there were expensive shoes (apx $122) and did not want to accept what I considered "as is" when I ordered a full-price product.

Called C/S and feeling the rep did not understand as she had told me to mark it 'not as ordered'; then spoke with a Supv. who told me to mark them as 'defective' since it was an "as is" product that was sent out to me.  Anyways, he was very nice and also explained to me they keep track of such errors in order to correct this from happening.

So, although I'll have to make a trip to USPS, I'm please to know that they are monitoring these errors to prevent them from happening in the future.

The tables have turned!  usually have fantastic C/S from Amazon.  However, a week ago received an item in a greatly oversized box from one of their vendors.  Apparently the item had been bouncing around in shipping as it was poorly packaged and when I lifted the box could heard jingling - not a good sign. Well, item did not work; over a week ago notified them and was promised a prepaid shpg form.  Had to call today and go through the whole thing yet again!  Hopefully, I'll get it this week!

So, QVC's customer service has just one-upped Amazon's in my book!