Customer Care

[CamilleP]

Just a note to TPTB at QVC - When you are offering a new line of clothing and you picture a piece from that line on your homepage, you REALLY ought to  make sure that item is in inventory, in stock, available, and able to be FOUND by searching said new line on your website!  This happens all the time, you use a picture of a model wearing something, but you don't have that item in inventory, it CANNOT BE FOUND on your website!  It's incredibly annoying!

[Queen of shop]

@CamilleP  I don't know what you mean? I can see the TSV jacket and all its colors available. What am I missing?

[elated]

@CamilleP  What item on the front page are you talking about? That would halp.

[CamilleP]

The item I was looking for was the dress that's being worn like a jumper, but looks more like a nightgown because it's satin and has lots of lace trimming.  It finally loaded into inventory late this evening, but has been shown for days, but didn't show up in the original 19 items the Q was showing in the line's inventory.  Honestly, though, this happens all the time with pictures on the Q homepage, you click on them but the actual item in the photo is never part of the list of items that shows up from the link.  I should learn to lower my expectations, I suppose.

[sarahpanda]

I spent a long while yesterday, looking for the green jumper dress on the homepage..nada. Couldn't be found.  It's the long one with the slit on the side, with the lace running along the slit, olive green.  I think QVC knows they don't stock everything shown on their homepage -it's probably a marketing ploy to put you on the search for an item while you encounter a zillion others that you might be interested in.

[skatting44]

short Swing barn jacket

[Peabelly]

Wonder if there are others like me that don't like swing jackets or tops. Maybe because Im only 5 ft. They remind me of maternity style-i don't find them flattering on me. 

[Puppy Lips]

I have noticed that too - in the past.  Something I am interested in buying is on the home page, but no info on where to find it on the website.  I should be able to click on the photo and go right to it, or there should be item numbers with the photo.  Why is that so hard?

[DesertD]

It was a dress & it was available last night during the last show.  I don't know where you're looking but try just ordering from the item # on the TV presentation.  

[greencardigan]

@CamilleP  it was launched as new in the show, to drum up excitement.  It's A656133 sailor satin maxi dress.