Reply
Trusted Contributor
Posts: 1,606
Registered: ‎05-20-2023
Accepted Solution

Items do NOT Stay In Cart 1 Hour

Put an item in my cart, checked the time, went to look at 2 more items, went back to cart to check out and cart was empty, my item was no longer available.

 

Thanks for nothing QVC.

 

According to the time I wrote down, it was less than 20 minutes later that I went back and cart was empty.

Honored Contributor
Posts: 9,441
Registered: ‎02-07-2011

Re: Items do NOT Stay In Cart 1 Hour

Is the item still available?  I would guess that if it sells out in less than an hour, it would automatically be removed from the cart?  

Super Contributor
Posts: 496
Registered: ‎02-16-2018

Re: Items do NOT Stay In Cart 1 Hour

If other customers are ready to complete their checkout, the items are removed from the cart & sold to them.

Respected Contributor
Posts: 3,609
Registered: ‎01-04-2014

Re: Items do NOT Stay In Cart 1 Hour

[ Edited ]

It's my understanding that an item only stays in your cart as long as no one else wants it before you decide to check out.

 

Isn't that why host a repeatly tell viewers not to wait and to check out? It's not just a sales tactic. I think quantities are limited. Host often tell viewers that also. Less inventory is being bought.

No retailer should wait on a maybe sale when a sure thing is ready to hit the button.

 

If it's something you really want I would check again to see if it's available. Sometimes sales don't go through an items return to inventory 

 

Trusted Contributor
Posts: 1,906
Registered: ‎09-07-2014

Re: Items do NOT Stay In Cart 1 Hour

@KingstonMom 

 

Items stay in your cart for one hour. They are not SAVED for you for an hour. You must purchase them to keep them. Hosts constantly tell viewers to check out because someone can snatch it from you. 

 

In all fairness to QVC, they will not want to HOLD something for you when another customer will BUY it. Also, almost all other online retailers do the same. 

Respected Contributor
Posts: 3,913
Registered: ‎03-09-2010

Re: Items do NOT Stay In Cart 1 Hour

The message in the cart (checked just now) says this:

 

                 Cart items will be held for the next hour.

 

They should change the message (or remove it) if that's not what they mean.

Trusted Contributor
Posts: 1,906
Registered: ‎09-07-2014

Re: Items do NOT Stay In Cart 1 Hour

[ Edited ]

@santorini Yes, they are being HELD in your cart, not SAVED for you exclusively.

 

If you are shopping,  adding to your cart, the items are held for an hour before checking out. If you do not check out within an hour the items are moved to your SAVED items. Again, just because it says SAVED doesn't mean they are reserved for you. 

Trusted Contributor
Posts: 1,591
Registered: ‎06-24-2019

Re: Items do NOT Stay In Cart 1 Hour

They are not always saved for an hour nor do I expect them to be.  I put things in my cart, get side tracked and sometimes go back 30 minutes later and they are no longer there.  No big deal to me because if I would have wanted it that bad, I would hhave completed the purchase.  waiting to add more to your cart doesn't save you anything so the easiest thing is if you want something, complete the purchase at the time.

 

Honored Contributor
Posts: 14,000
Registered: ‎03-10-2010

Re: Items do NOT Stay In Cart 1 Hour

I always check the next morning if I lose out on something.  People cool down and change their minds, or their credit cards bounce.