Customer Care

[Kachina624]

Mods, I keep trying to place an order but it's not "taking".  It's not showing in order status nor am I getting a confirmation.

[Mi47]

I’m trying to use a eGift card.  Just received it, keep getting a message it has been used.  

[Paulette-QVC]

---

@Kachina624 wrote:

Mods, I keep trying to place an order but it's not "taking".  It's not showing in order status nor am I getting a confirmation.

---

We are so very sorry for the inconvenience.  What type of device are you using to place your order?

[Paulette-QVC]

---

@Mi47 wrote:

I’m trying to use a eGift card.  Just received it, keep getting a message it has been used.  

---

We are so very sorry for any inconvenience. Please forward your eGift card number to QVCSocialTeam@qvc.com. We will be glad to look in to the matter. 

[Kachina624]

I was trying to use speed ordering and it wouldn't work.  Finally when I went through the step by step, I  got the order to "take"

[KingstonsMom]

@Kachina624 

About 20 minutes ago I placed an order using 'speed buy' with no problem and did get an order confirmation. 

[maximillian]

@Mi47 

Recently I have had 3 problems with gift cards.  Two were resolved, but I had to make several phone calls and use the Chat feature.  It was very time-consuming and frustrating.  Frustration with gift cards and outrageous shipping delays make it very unappealing to shop QVC these days.