Customer Care

[Lovemyboots]

I placed an order for some Dr. Denese products on the 7th & order details says it shipped on the 9th. But there is no tracking numbers at all. This is the first time ever I've ordered & something shipped that did not have a tracking number. I saw on a post here, last night I think, that someone else had same problem & CS here found the tracking number for them. Is there any chance someone could find mine?  Wondering if this is a new problem since ohter lady had exact same problem. I have never not gotten a tracking number. I actually made another order that night later on. It shipped today & it has the tracking number on the order details. Not sure why the other one doesn't have one! Anyway thanks in advance if you can help me get my tracking number

[Wayne-QVC]

@Lovemyboots  I'm so sorry for the inconvenience, but I was able to locate your tracking number and provided it to you via the email address you have listed on your QVC membership account. 

[Lovemyboots]

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@Wayne-QVC wrote:

@Lovemyboots  I'm so sorry for the inconvenience, but I was able to locate your tracking number and provided it to you via the email address you have listed on your QVC membership account. 

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Thank you so much Wayne!!  Got your email!  I really do appreciate your help!!