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New Contributor
raetime
Posts: 2
Registered: ‎07-25-2020

Help with return

‎07-25-2020 10:49 AM

I returned order #6525234229 on July 11th and the tracking return says usps picked it up on July 13th and it is in their hands. That is where it stops. I tried to call CS but can't get threw (on hold and then the line goes dead). How do I find out what happened to my package, i need the tracking number for USPS to call them. Please help.

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Occasional Contributor
Ret
Posts: 5
Registered: ‎04-20-2015

Re: Help with return

‎07-25-2020 11:14 AM

I have the same status for two returned items picked up July 15.  Returns are taking extra long now, the last time I returned a few items and they weren't processed after 3 weeks, I emailed Social.Team@qvc.com and a nice man named Melvin assisted me in getting my returns credited.  I'm giving my recent returns another week or so, then I'll email the team.  Hope this helps.

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New Contributor
raetime
Posts: 2
Registered: ‎07-25-2020

Re: Help with return

‎07-25-2020 03:16 PM

Thanks for the info. Guess I will have to wait it out. Sounds like QVC has some return issues.
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Honored Contributor
Kachina624
Posts: 78,188
Registered: ‎03-10-2010

Re: Help with return

‎07-25-2020 04:59 PM

@raetime    You can email the mods including order number at qvcsocialteam@qvc.com and perhaps they can expedite your refund.

New Mexico☀️Land Of Enchantment
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