Customer Care

[theloungeboy]

Greetings:

I ordered some candy pretzels and they got as far as my state then was "lost". So I never received it. I opened a claim with UPS who agreed that the package was lost and everything ended there. They keep confusing. me with the sender (QVC). who I was told should have started the claim.

Can you. help me with this? Refund the easy pay I've made so far and cancel the remaining order? Order #xxxxxx

***edited to remove personal info (order #)

[debfau]

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@theloungeboy wrote:

Greetings:

I ordered some candy pretzels and they got as far as my state then was "lost". So I never received it. I opened a claim with UPS who agreed that the package was lost and everything ended there. They keep confusing. me with the sender (QVC). who I was told should have started the claim.

Can you. help me with this? Refund the easy pay I've made so far and cancel the remaining order? Order #xxxxx

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You need to email the QVC Social Team and they will help you with this type of thing.

[D Kay]

QVCSocialTeam@qvc.com

[Kachina624]

@theloungeboy.  If you don't get an immediate response from the social team, just call CS and they'll either refund or replace your order.

[Love my grandkids]

@debfau When advising someone to contact the Social Team it's best to post that info as not everyone has it. Fortunately someone did.

[qvcaddition]

Yes, how to you email them. I tried and went in circles

[Barbara-QVC · Accepted solution]

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@theloungeboy wrote:

Greetings:

I ordered some candy pretzels and they got as far as my state then was "lost". So I never received it. I opened a claim with UPS who agreed that the package was lost and everything ended there. They keep confusing. me with the sender (QVC). who I was told should have started the claim.

Can you. help me with this? Refund the easy pay I've made so far and cancel the remaining order? Order #xxxxxx

***edited to remove personal info (order #)

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@theloungeboy I am sorry you did not receive your pretzels. I have issued a refund and cancelled the future easy pays on the order. I have also removed the personal info you posted on this public platform 

Barb

[theloungeboy]

Thank you everybody especially Barb for taking care of this. Also thanks for removing the order number. I hemmed and hawed as to whether to include it. My mistake. Now I know better. Happy holidays everybody!

[csHLPnow25]

I ordered 4 Martha Stewart  star gazer pumpkins. The last one, which is the favorite of the four has not been delivered. The tracking shows it stopped movement 3 day ago in the last part of delivery. I have reported to UPS with no results..I have called two different numbers for QVC customer service which tells me it will be a five minute wait time which has turned out now to be 25 minutes or more on each line. Very disssapointed with the changes in customer services. I just want to talk to someone to get them to send me another white pumpkin replacement while they still have them. I have now been waiting for an hour. I would appreciate your help with this situation

[stevieb]

@csHLPnow25 Either email the mods or enter 'chat' into the search bar on the retail page to contact a CS agent fairly quickly and explain the issue to them. Posting on this old thread might or might not garner you the attention you need.