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Esteemed Contributor
Harpa
Posts: 6,333
Registered: ‎03-10-2010

Help with a Return

‎11-03-2020 05:28 PM

I phoned customer service asking them to cancel an exchange. The first item was entirely wrong. They made a note of it, but today I received the item anyway.

 

Please can you tell me how I can return this item. No return label was included. Also, how can I make sure I am not charged for the item in any way?

 

Thank you!

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QVC Customer Care
QVC Customer Care
Wayne-QVC
Posts: 731
Registered: ‎06-14-2015

Re: Help with a Return

‎11-03-2020 05:33 PM

@Harpa I'm so sorry.  May I have the name of the item you ordered please?

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Esteemed Contributor
Harpa
Posts: 6,333
Registered: ‎03-10-2010

Re: Help with a Return

‎11-03-2020 05:37 PM

Hi, Wayne. Yes, it was the Melissa & Doug Waitress Role Play Set.

 

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QVC Customer Care
QVC Customer Care
Wayne-QVC
Posts: 731
Registered: ‎06-14-2015

Re: Help with a Return

‎11-03-2020 05:46 PM

@Harpa  Please follow the return instructions on the invoice and return the item for a full refund.  I will notify the warehouse to issue a full refund and we will not bill you the prepaid label fee/original s/h on the order. 

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Esteemed Contributor
Harpa
Posts: 6,333
Registered: ‎03-10-2010

Re: Help with a Return

‎11-03-2020 05:47 PM

Okay. Thank you, Wayne!

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