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Respected Contributor
Jackhound Mom
Posts: 2,039
Registered: ‎03-09-2010

Help From Mods Please

‎03-29-2020 08:35 PM

I placed an order on the 19th for DQ earrings and delivery date was 28th.  I waited until then to call because there has never been any tracking and they never came.  I asked to cancel but CS said "no" in process but behind.  

 

Please could you cancel for me?  If so thank you.  I'm hoping you will be able to do what the gal on the call could not Cat Very Happy

 

Cathy

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QVC Customer Care
QVC Customer Care
Beth-QVC
Posts: 2,926
Registered: ‎06-14-2015

Re: Help From Mods Please

‎03-29-2020 08:54 PM

@Jackhound Mom 

I am very sorry but I cannot cancel the order. I have marked the order that when it ships and you would like to return it, we would pick up the return cost.

Beth QVC

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Jackhound Mom
Posts: 2,039
Registered: ‎03-09-2010

Re: Help From Mods Please

‎03-30-2020 07:31 AM

Thank you @Beth-QVC !  Would you mind telling me why the order can not be canceled?

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QVC Customer Care
QVC Customer Care
Cindy-QVC
Posts: 512
Registered: ‎06-14-2015

Re: Help From Mods Please

‎03-30-2020 08:09 AM

@Jackhound Mom The order is too far along in the shipping process to cancel. I apologize for the frustration. Cindy

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