Customer Care

[I am appleblossom]

I purchased the latest Clarks TVS a few weeks ago.  When I tried on the shoes they were to flat for me.  need arch support so I returned them.  This A.M. IU called CS to ask them refund me $6.95 reeturn amout.. The CS was so nice she said there was a recall on the TSV because the fit was not correct and I not only received my return amt. but each person who purchased the shoes will receive an extra $10.00 in their account.  We were all sent letters about this but I haven't received mine yet.  Thank u CS and QVC andClarks for doing this.

[Group 5 minus 1]

customer service should always be great!!

[grandma r]

I received my letter today and immediately boxed up the shoes for return.  QVC and Clark's had to do something since the sizing was way off.  I appreciate the full refund.

My letter says nothing about a $10 credit for the problem

[Beth-QVC]

@grandma r

The $10.00 is on your account now. Please mark the return(s) as "defective" and you should receive the full refund paid.

Thank you for being our customer!

Beth QVC

[Sweet_Serenity]

Nice seeing positive experience. Speaking for myself..Qvc's CS excellent.

[IMW]

Nice to hear.

[grandma r]

Thank you, Beth!

[jeffie24]

I also received the letter, but there was no mention of a $10 credit.  I sent the shoes back yesterday.

[DeniseColo]

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@jeffie24wrote:

I also received the letter, but there was no mention of a $10 credit.  I sent the shoes back yesterday.

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@jeffie24 - If the credit doesn't show up on your account,  send an email to QVCSocialTeam@qvc.com and they will take care of you.