Customer Care

[MRDR]

My daughter purchased a pair of boots last week.  They arrived promptly, but she didn't open them until today.  Although the order says "wide calf" (as does the invoice) what she was sent was not a wide calf pair of boots.

The stock of these boots is limited in the color she ordered, but customer service was unable to do anything except suggest that she reorder immediately, pay again, and then send the first pair back for a refund.

The representative did offer to waive the new shipping fee, however.

There should be some way to ensure that a customer who ordered and paid for an item but received the wrong thing is able to obtain the desired item without having to make a second purchase.   

That's not an issue if there is sufficient inventory.  However, if inventory is limited, what can be done to solve a problem like my daughter's?

[Kachina624]

Did the description list the demensions of the "wide calf"?  Did you measure the top of the boot to determine if it met the specification?  It's possible that it is wide but not wide enough for your daughter.  What does the box say?  Perhaps another style would be more appropriate?

[lolakimono]

Maybe one of the mods can help with this.

@Beth-QVC

@Susan-QVC

@Wayne-QVC

@Kim-QVC

@Eva-QVC

[Beth-QVC]

@MRDR

If you would please send me an email to QVCSocialTeam@qvc.com with the order number I would be happy to assist your daughter with this...

Beth QVC

[MRDR]

She purchased the boots in two different colors.  Same boot, same size but one fits and the other doesn't.

It isn't a matter of the wide calf not being wide enough.

[MRDR]

@Beth-QVC

Thank you very much.  I just sent an email with the order number as requested.